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Use Ask Whatfix AI
  • 10 Jul 2025
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Use Ask Whatfix AI

  • Dunkel
    Licht
  • pdf

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Artikel-Zusammenfassung

Ask Whatfix AI is an AI-powered capability that automatically converts end-user engagement queries into Trend Insight, Funnel Insight, or User Journey charts.

Use the following steps to use Ask Whatfix AI:

  1. On the Whatfix Analytics dashboard, click Ask Whatfix AI.

    pa_ask_whatfix_ai

  2. Enter the question in the text box and then click the Ask icon.

    ask_whatfix_ai_click_ask_icon_after_question.png

Info:

If you’re unsure of what questions to ask, click a tile containing a predefined question.

pa_ask_whatfix_ai_predefined_question

Note:

  • A Trend, Funnel, or User Journey chart corresponding to your question appears.

  • Ask Whatfix AI shows the events and metrics used to generate the various charts.

  • Change the date filters, metrics, and chart types as required for Trend Insights.

    ask_whatfix_ai_response

  • In Funnel Insights, change the date filters and compare the data for a custom date range.

    ask_whatfix_ai_funnels.png

  • In User Journey, change the date filters and the Journey steps shown (number of levels).

    ask_whatfix_ai_user_journey_chart.png

  1. Click View in Insight to drill down on the data with more filters.

    ask_whatfix_ai_view_in_insight_option.png

Note:

An editable Trend Insight, Funnel Insight, or User Journey is automatically generated for your query. Whatfix enables you to customize the Insights by adding filters or breakdowns and then save the Insight.

Trend Insight:

Funnel Insight:

editable_funnel_insight.png

User Journey:ask_whatfix_ai_editable_user_journey.png

  1. Ask any follow-up questions, if required.

Info:

  • Click Clear chat to end the current session and enter queries on a blank Ask Whatfix AI screen.

    ask_whatfix_clear_chat_button.png

  • Access Ask from the Dashboards and Insights sections.

    access_ask_whatfix_ai


Sample Ask Whatfix AI queries

The following are some sample queries that you can try out:

  • How many times users completed User Actions in a particular month?

  • How many users clicked the Sign up button?

  • How many Flows are completed?

  • How many users clicked a link from Self Help?

  • How many users skipped a Pop-up?

  • How many times was a Flow completed breakdown by trigger location and segment name?

  • How many users opened Self Help breakdown by country?

  • How many users dropped off from a Flow?

  • How many users are completing the Onboarding process?

  • How long are users taking to complete a process?

  • How much time are users spending on a process?

  • What are the top paths users are taking from a specific page?

  • What are the top paths users are taking from a specific button or User action?

  • What are the different paths users are taking to reach a specific button, page, or User action?

  • Where are users dropping off in the lead creation journey?

  • What are the most common paths users are taking from a specific button?

  • What are users doing on the application after clicking a specific button?

  • How are users reaching a specific button or page?

  • Are there any deviations from the ideal path from a specific button?

  • Where are users navigating to after clicking a specific button?

  • What are the users from the sales department doing after clicking on a specific button?

  • How are users from India reaching a specific page or button?

Note:

  • If you want to understand how to interpret the Insights generated by Ask Whatfix AI, use Ask Whatfix AI - Deep think.

  • Ask Whatfix AI - Deep think builds on the foundation of Ask Whatfix AI and automatically surfaces Insights and uncovers key patterns in user behavior. For more information see, Introduction to Ask Whatfix AI - Deep think.


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