What is Autocapture?

Note:

Autocapture is a Beta feature. Contact support@whatfix.com to enable it.

• Prerequisite

• What is Autocapture and why do you need it?

• How does Autocapture work?

• Benefits of Autocapture

• Use cases

• Implementation considerations

• Frequently Asked Questions (FAQs)

Prerequisite

Autocapture can only be enabled on accounts where Smart Context and other related configurations are enabled.

What is Autocapture and why do you need it?

Autocapture automatically captures all click events or interactions on your application pages without requiring manual element capture (User Actions).

The following are some challenges that Autocapture can address:

• It can be difficult to understand which events to track on an application. End users may interact with numerous elements on an application page without a clear pattern. It is impractical to create a User Action for every single element on the page. If you fail to track events, you may miss important end-user behavior.

• It can be cumbersome to manually identify elements to track, create User Actions, and add Display rules.

Autocapture simplifies the tracking process. When you are unsure which events to track on a page, Whatfix displays the most engaged Autocaptured events. Based on your analytics requirements, you can preview the location of the events, review the auto-generated names, save the Autocaptured events, and visualize engagement using Trend Insights.

Note:

• After the Autocapture feature is enabled for the account or enterprise (ENT), a Push to Production is required. But you don’t need to push saved Autocaptured events to Production.

• Currently, Whatfix Autocapture captures only click events and excludes events triggered by hover or text input.

• Even if you’ve enabled Autocapture, Whatfix still enables you to create User Actions or capture Event Attributes independently.

How does Autocapture work?

Consider that you want to view the Autocaptured events on the Home page of an application.

Open Whatfix Studio on your application page and click Track event. The Top undefined events section shows the five most-engaged Autocaptured events (surfaces up to 30 Autocaptured events at a time) that haven't been saved yet. Whatfix automatically generates names for most undefined events, but some elements, such as icons, appear as Unnamed elements. Preview each event to see its location in your application page, then save the events using the auto-generated names or edit the names as needed. Once saved, these become Defined events and are ready for tracking.

After you name and save the Autocaptured events, Whatfix automatically loads the next five events with the highest engagement. If there are more events tracked for the same page, refresh the page to view the next 30 Autocaptured events. Follow the same process for the remaining pages in the application. For more information on identifying and tracking Autocaptured events, see Identify and track Autocaptured events.

There may be other elements on the page that are not Autocaptured. Whatfix enables identification and naming of such events as well.

Benefits of Autocapture

Simplifies the data-driven approach

Autocapture enables you to easily understand the end-user engagement within an application. It automatically displays the most engaged click events on an application’s page, ensuring visibility into where end users engage the most.

Reduces manual effort

Autocapture automatically identifies click events that users engage within the application saving time and effort by eliminating the need for manual creation of User Actions. Autocapture displays the top engaged events, allowing the decision to track those events for analysis.

Use cases

Implementation considerations

• Currently, Autocapture captures only click events. It cannot capture other event triggered on hover or typing text. However, events that are triggered on hover or typing text can be tracked using User Actions.

• You cannot capture Event Attributes from Autocaptured events.

• Currently, Autocaptured events can be visualized only in Trend Insights.

Frequently Asked Questions (FAQs)

For FAQs on Autocapture, see Autocapture.