Heap Integration
- 30 Jul 2024
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Heap Integration
- Updated On 30 Jul 2024
- 1 Minute To Read
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Note:
Integrating Whatfix and Heap requires backend configuration that can only be done by Whatfix. Contact support@whatfix.com to set up the integration.
Overview
Using this integration, data from your Heap account can be shared with your Whatfix account, and specific content can be focused on a specific group of users.
Note
To use this integration, you need to have purchased Heap Connect because segment or user group exports are pulled using Redshift.
Redshift connections are only available for Heap Connect users. To learn more, contact your Heap Account Manager.
Use cases
Here are some use cases that are possible using this integration:
- Show a Pop-up about new product capabilities to all the power users of the application.
- Show new updates using Beacons to passive users of the application.
- Generate more revenue by showing upsell Pop-ups based on application usage.
- Show survey forms in a Pop-up to get feedback from users who used the new feature at least three times.
How it works
Authentication
Heap follows Basic Auth for REST APIs, and Whatfix uses the Token-based authorization method.
Integration process
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This integration is not available for Self Hosted mode of deployment.
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