---
title: "Error: Following User IDs do not exist"
slug: "error-following-user-ids-do-not-exist"
tags: ["user id does not exist"]
updated: 2025-08-11T06:02:29Z
published: 2025-08-11T06:02:29Z
canonical: "support.whatfix.com/error-following-user-ids-do-not-exist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Following User IDs do not exist

## Issue

If you try to filter for a User ID with a comma, such as **Doe, John**, Whatfix displays an error message, "**Following User IDs do not exist"**.

![user_id_error.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/user_id_error.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A59%3A24Z&se=2026-11-12T08%3A59%3A24Z&sr=c&sp=r&sig=MjSPMv9gxDSiNwX5%2FEg5am7ppkG%2FkPqi6jAswVLMqgU%3D)

## Probable Cause

Whatfix shows the error because the comma is read as a separator, splitting the ID into two parts.

## Suggested Solutions

Filter the User IDs using the following methods:

**Filter a single User ID that contains a comma**

**Example**: Doe, John

Enclose the User ID in quotes: **"Doe, John"**.

---

**Filter multiple User IDs (some with commas)**

**Example**: "Doe, John", "Smith, Jane", Adam

- Add quotes around every User ID that contains a comma.
- Separate each User ID with a comma placed outside the quotes.

---

**Filter a User ID that already contains quotes**

**Example:** "John"

If the User ID itself includes quotation marks, enter it exactly as shown, no commas inside the quotes.

User IDs without commas or quotes can be entered normally.