--- title: "Filter events using Event Filters and Breakdown in Trend Insights" slug: "event-filters-and-breakdown-in-trend-insights" updated: 2026-06-23T07:20:42Z published: 2026-06-23T07:20:42Z canonical: "support.whatfix.com/event-filters-and-breakdown-in-trend-insights" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Filter events using Event Filters and Breakdown in Trend Insights Guidance (Default) and App (Custom) [events contain filters to narrow down events](/product-analytics/docs/list-of-default-events) based on event properties, such as Segment Name or Content Title. Event breakdowns enable you to group and visualize filtered events by a specific event property, such as Segment Name or Content Title. ### Use case Track the number of users who completed the Overview of the dashboard Flow triggered from any source. **Event:** Flow completed **Event Filter:** Content Title = Overview of the dashboard **Event Breakdown:** Event Trigger Location ![trend_insights_event_filter_event_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_event_filter_event_breakdown.png?sv=2026-02-06&spr=https&st=2026-10-29T12%3A10%3A45Z&se=2026-10-29T13%3A10%3A45Z&sr=c&sp=r&sig=Mmt1O1KX%2FklhEOQZgCP0kZOgMITfiK6vpm9vZ6BL9Sg%3D) **The following are the Event Filters and Breakdowns available in Trend Insights:** ****Guidance (Default) events - Others**** | **Event** | **Event Filter or Breakdown** | **Description** | | --- | --- | --- | | Any Whatfix Events | Event Type | To filter based on the Whatfix events. Example: Flow started, Flow completed, and more. | | Page View | Event Trigger Location | The Page View is triggered directly on the application's page when the end user lands on the page. | ### Flow | **Event** | **Event Filter or Breakdown** | **Description** | | --- | --- | --- | | Flow started | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow step shown | Page Tags | Page Tags added to the Flow | | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow step completed | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow backtracked 1 step | Page Tags | Page Tags added to the Flow | | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Failed to launch Flow step | Page Tags | Page Tags added to the Flow | | failure_reason | Reason for Flow step failure. | | Content Title | Name of the Flow | | possible_action | To filter based on the possible solutions to handle the Flow step failure. | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Automated Flow stopped | Page Tags | Page Tags added to the Flow | | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow backtracked 1 step and failed | Page Tags | Page Tags added to the Flow | | failure_reason | Reason for Flow failure. | | Content Title | Name of the Flow | | possible_action | To filter based on the possible solutions to handle the Flow failure. | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Popup, and more. | | Flow closed | Page Tags | To filter based on the Page Tags added to the Flow | | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Popup, and more. | | Flow completed | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow set to manual | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Segment Name | The widget segment in which the Flow is present | | Flow auto closed | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow slideshow closed | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow slideshow closed at Step 1 | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow slideshow completed | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow feedback | Feedback | Feedback provided for the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow slideshow restarted | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow step viewed in slideshow | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow resumed | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow slideshow started | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow end message closed by close button | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow end message closed by "X" icon | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow launched as pop-up | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow completed with feedback | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow completed without feedback | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Branched Flow started | Content Title | Name of the Flow | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Attached flow started | Segment Name | The widget segment in which the Flow is present | | User transitioned to another Flow | Content Title | Name of the Flow | | Segment Name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow loaded as pop-up | Segment name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Flow with wfx_play_as_popup tag skipped | Segment name | The widget segment in which the Flow is present | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | | Likert Scale Feedback Responses | Segment Name | The widget segment in which the Flow is present | | Content Title | Name of the Flow | | Feedback | The comments or ratings shared by different users | | Event Trigger Location | The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more. | ### Beacons | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Beacon shown | Content Title | Name of the individual Beacon present inside the segment | | Segment Name | The name of the Beacon segment | | Event Trigger Location | The location from which the Beacon is triggered | | Beacon clicked | Content Title | Name of the individual Beacon present inside the segment | | Segment Name | The name of the Beacon segment | | Event Trigger Location | The location from which the Beacon is triggered | | Beacon Hovered | Content Title | Name of the individual Beacon present inside the segment | | Segment Name | The name of the Beacon segment | | Event Trigger Location | The location from which the Beacon is triggered | ### Pop-ups > [!WARNING] > Note: > > The **Pop-up shown** event is deprecated. For more information, see [What are the deprecated events in Product Analytics?](/product-analytics/docs/what-are-the-deprecated-events-in-analytics) | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Pop-up closed by close button | Segment Name | Name of the Pop-up | | Event Trigger Location | The location from which the Pop-up is launched. | | Flow launched from Pop-up | Segment Name | Name of the Pop-up | | Event Trigger Location | The location from which the Pop-up is launched. | | Pop-up skipped | Segment Name | Name of the Pop-up | | Event Trigger Location | The location from which the Pop-up is launched. | | Pop-up closed | Segment Name | Name of the Pop-up. The name of the Pop-up is the name of the Flow in which the wfx_play_as_popup tag is added. | | Event Trigger Location | The location from which the Pop-up is launched. | | Pop-up closed by "X" icon | Segment Name | Name of the Pop-up | | Event Trigger Location | The location from which the Pop-up is launched. | | URL triggered via Pop-up | Segment Name | Name of the Pop-up | | Event Trigger Location | The location from which the Pop-up is launched. | | ctxinfo_link_click | The URL of the link inside a Pop-up button. | | "Do not show me again" selected | Segment Name | Name of the Pop-up | | Event Trigger Location | The location from which the Pop-up is launched. | | Pop-up carousel slides shown | Segment Name | Name of the Pop-up | | Event Trigger Location | The location from which the Carousel Pop-up is launched. | ### Smart Tips | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Smart tip loaded for page | Content Title | Name of the individual Smart Tip present inside the segment | | Segment Name | Name of the Smart Tip segment | | Event Trigger Location | The location from which the Smart Tip is launched. | | Smart Tip shown | Page Tags | Page Tags added to the Smart Tip segment | | Content Title | The description of the Smart Tip | | Segment Name | Name of the Smart Tip segment | | Event Trigger Location | The location from which the Smart Tip is launched. | | Smart Tip Step Number | The Smart Tip step displayed on a page | | Smart Tip element not found | Page Tags | Page Tags added to the Smart Tip segment | | failure_reason | The reason why the element on which the Smart Tip should appear is not found | | Content Title | Description of the Smart Tip | | Segment Name | Name of the Smart Tip segment | | Event Trigger Location | The location from which the Smart Tip is launched. | | Smart Tip Step Number | The Smart Tip step displayed on a page | | User closed Smart Tip | Page Tags | Page Tags added to the Smart Tip segment | | Content Title | Description of the Smart Tip | | Segment Name | Name of the Smart Tip segment | | Event Trigger Location | The location from which the Smart Tip is launched. | | Smart Tip Step Number | The Smart Tip step displayed on a page | | Smart tip autocompleted | Content Title | Description of the Smart Tip | | Segment Name | Name of the Smart Tip segment | | Event Trigger Location | The location from which the Smart Tip is launched. | | Smart Tip Step Number | The Smart Tip step displayed on a page | | Validation Tip correct input | Event Trigger location | The location from which the Smart Tip is launched. | | Segment name | Name of the Smart Tip segment | | Validation Tip error fixed | message | The error message shown on the Tip | | Event Trigger Location | The location from which the Smart Tip is launched. | | Segment Name | Name of the Smart Tip segment | | condition | The condition to be satisfied for correct input. Example: email address format, character length, and more. | | Validation Tip error shown | message | The error message shown on the Tip | | Event Trigger Location | The location from which the Smart Tip is launched. | | Segment Name | Name of the Smart Tip segment | | condition | The condition to be satisfied for correct input. Example: email address format, character length, and more. | ### Task List | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Task List shown | Segment Name | The name of the Task List segment | | Event Trigger Location | The location from which the Task List is launched. | | Task List closed | Segment Name | The name of the Task List segment | | Event Trigger Location | The location from which the Task List is launched. | | Task List shown after nudge | Segment Name | The name of the Task List segment | | Event Trigger Location | The location from which the Task List is launched. | | User interacted with Task List | Page Tags | To filter based on the Page Tags added to the Task List segment | | Segment Name | The name of the Task List segment | | Event Trigger Location | The location from which the Task List is launched. | | Task completion | Event Trigger Location | The location from which the Task List is launched. | | segment_occurrence | The number of times the Task List has appeared | | total_tasks | The total number of tasks completed | | Segment Name | The name of the Task List segment | | Task List segment completion | Event Trigger Location | The location from which the Task List is launched. | | Segment Name | The name of the Task List segment | ### Self Help | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Self Help shown | Page Tags | Page Tags added to the Self Help segment | | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Self Help closed | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Feedback sent after no search result | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Self Help feedback option selected | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Self Help feedback entered | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Email provided for Self Help feedback | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Self Help opened | Page Tags | The Page Tags added to the Self Help segment | | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Self Help search | Search Term | The search terms used to search for content within the Self Help segment | | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched. | | Search Results | Successful or unsuccessful search results obtained for a search term | | New content notification badge hovered | Event Trigger Location | The location from which the Self Help is launched. | | New content notification badge selected | Event Trigger Location | The location from which the Self Help is launched. | ### QuickRead | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | QuickRead Links Consumed | Event Trigger Location | The location from which QuickRead is launched. | | Content Type | The type of content that the end user has consumed using QuickRead | | Segment Name | The name of the Self Help segment in which QuickRead is enabled. | | QuickRead Feedback | Event Trigger Location | The location from which QuickRead is launched | | Segment Name | The name of the Self Help segment in which QuickRead is enabled | | Feedback option | The feedback option, agree or disagree, that is selected by the end user | | QuickRead response | Search Term | The search terms used to search for content within the Self Help segment | | Event Trigger Location | The location from which QuickRead is launched | | Segment Name | The name of the Self Help segment in which QuickRead is enabled | | Event Trigger page url | The URL from which the QuickRead response is triggered | | Response success | The status of whether QuickRead was able to provide a response or not | | QuickRead autoquestion | Segment Name | The name of the Self Help segment in which QuickRead is enabled | | CTA | The buttons, Show me or No thanks, clicked by end users on the QuickRead onboarding experience tooltip | | Event Trigger Location | The location from which QuickRead is launched | | Auto Query | The question searched by QuickRead when the end user clicks the **Show me** button on the QuickRead onboarding experience tooltip | ### Self Help (New) > [!WARNING] > Note: > > Self Help (New) is a Beta feature. To enable this feature, contact [support@whatfix.com](mailto:support@whatfix.com). | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Self Help shown | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched | | Page url | The page URL from which the new Self Help is launched | | Clicks on content within Explorer | Segment Name | The name of the Self Help segment | | Content title | The name of the content opened within Explorer | | Search term | The search terms used to search for content within the Self Help segment | | Content type | The type of content that the end user has consumed within Explorer | | New content | The content consumed by the end user is new | | Event Trigger Location | The location from which the Self Help is launched | | Clicks on Explorer icon within the Pin on roll over | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched | | Page url | The page URL from which the new Self Help is launched | | Clicks on Feedback icon on Pin on roll over | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched | | Page url | The page URL from which the new Self Help is launched | | Clicks on options within no search results screen | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched | | Search term | The search terms used to search for content within the Self Help segment | | Page url | The page URL from which the new Self Help is launched | | Type | The type of option clicked by the end user on the no search results screen such as provide feedback, email support, and more. | | Clicks on Self Help (New) icon of Pin | Event Trigger Location | The location from which the Self Help is launched | | Page url | The page URL from which the new Self Help is launched | | Clicks on the Chatbot icon in the top navigation bar | Segment Name | The name of the Self Help segment | | Page url | The page URL from which the new Self Help is launched | | Event Trigger Location | The location from which the Self Help is launched | | Clicks on the Explorer icon in the top navigation bar | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched | | Page url | The page URL from which the new Self Help is launched | | Clicks on the Feedback icon in the top navigation bar | Segment Name | The name of the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched | | Page url | The page URL from which the new Self Help is launched | | Feedback from end users | Segment Name | The name of the Self Help segment | | Attachment | Attachments added by the end user in the Self Help feedback | | Page url | The page URL from which the QuickRead feedback was submitted | | Email Id | The email ID of the end user who submitted the feedback | | Event Trigger Location | The location from which the Self Help is launched | | No search results feedback | Segment Name | The name of the Self Help segment | | Search term | The search terms used to search for content within the Self Help segment | | Event Trigger Location | The location from which the Self Help is launched | | Feedback text | The feedback text provided when no results are found in the Explorer search | | Search suggestions shown | Segment Name | The name of the Self Help segment | | Search query | The query entered by the end user in Explorer | | Event Trigger Location | The location from which the Self Help is launched | | Self Help (New) Explorer | Segment Name | The name of the Self Help segment | | Search term | The search term entered by the end user | | Page url | The URL of the page from which the search result is fetched in Explorer | | Search success | The status indicating whether the search returned a result in Explorer | | Search time | The duration of the search operation in Explorer | | Search type | The type of search performed in Explorer, such as recent search | | Event Trigger Location | The location from which the Self Help is launched | ### Static Content | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Video link clicked | Content Title | The name of the video | | Segment Name | The name of the widget segment in which the video is present | | Event Trigger location | The location from which the video is played. Example: The video is played from a Task List, Self Help, and more. | | Link opened | Content Title | The name of the link | | Segment Name | The name of the widget segment in which the link is present | | Event Trigger location | The location from which the link is triggered. Example: The link is triggered from a Task List, Self Help, and more. | | ctxinfo_link_click | The URL of the link | | Link opened in new format | Content Title | The name of the link | | Segment Name | The name of the widget segment in which the link is present | | Event Trigger location | The location from which the link is triggered. Example: The link is triggered from a Task List, Self Help, and more. | | Article viewed | Content Title | The name of the article | | Segment Name | The name of the widget segment in which the article is present | | Event Trigger location | The location from which the article is launched. Example: The article is triggered from a Task List, Self Help, and more. | | Article closed | Content Title | The name of the article | | Segment Name | The name of the widget segment in which the article is present | | Event Trigger location | The location from which the article is launched. Example: The article is triggered from a Task List, Self Help, and more. | | Pdf Viewed | Content Title | The name of the PDF | | Segment Name | The name of the widget segment in which the PDF is present | | Event Trigger location | The location from which the PDF is launched. Example: The PDF is triggered from a Task List, Self Help, and more. | | IMAGE_START | Content Title | The name of the image | | Segment Name | The name of the widget segment in which the image is present | | Event Trigger location | The location from which the image is launched. Example: The image is triggered from a Task List, Self Help, and more. | ### Survey | **Event** | **Event Filter or Event Breakdown** | **Description** | | --- | --- | --- | | Survey shown | Event Trigger Location | The location from which the survey is launched | | Segment Name | The name of the Survey | | Survey abandoned | Event Trigger Location | The location from which the survey is launched | | Segment Name | The name of the Survey | | Survey submit | Event Trigger Location | The location from which the survey is launched | | Segment Name | The name of the Survey | | Survey closed | Event Trigger Location | The location from which the survey is launched | | Segment Name | The name of the Survey | | Survey Maximize | Event Trigger Location | The location from which the survey is launched | | Segment Name | The name of the Survey | | Survey Minimize | Event Trigger Location | The location from which the survey is launched | | Segment Name | The name of the Survey | | Survey Refresh | Event Trigger Location | The location from which the survey is launched | | Segment Name | The name of the Survey | ### Launcher | **Event** | **Event Filter/Event Breakdown** | **Description** | | --- | --- | --- | | Launcher loaded | Content Title | The name of the Launcher | | Segment Name | The name of the Launcher segment | | Event Trigger Location | The location from which the Launcher is launched. | | Launcher clicked | Content Title | The name of the Launcher | | Segment Name | The name of the Launcher segment | | Event Trigger Location | The location from which the Launcher is clicked. | ### Extension | **Event** | **Event Filter/Event Breakdown** | **Description** | | --- | --- | --- | | Extension generated | Event Trigger Location | The location from which the Extension is generated | | Extension updated | Event Trigger Location | The location from which the Extension is updated | | Extension installed | Event Trigger Location | The location from which the Extension is installed | ### App (Custom) Events | **Event** | **Event Filter/Event Breakdown** | **Description** | | --- | --- | --- | | Any App Event | Event Type | To filter based on User Actions, events captured by the Whatfix API, and more. > [!WARNING] > Note: > > For other App (Custom) events, Event Attributes captured as part of the User Actions, appear as Event Filters and Breakdowns. For more information, see [Add Event Attributes to Trend Insights](/product-analytics/docs/add-event-attributes-to-insights). |