--- title: "How can I exclude filter values while analyzing sessions?" slug: "how-can-i-exclude-filter-values-in-session-analysis" updated: 2026-08-06T17:00:58Z published: 2026-08-06T17:00:58Z canonical: "support.whatfix.com/how-can-i-exclude-filter-values-in-session-analysis" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # How can I exclude filter values while analyzing sessions? Sometimes, you might want to eliminate specific filter values and visualize data with all other filter values. Excluding a filter helps you focus only on the data required for analysis. ### Use case Consider that you want to track the average session time spent in the application by all teams, except the Sales team. **Data without the filter value excluded**: ![trends_session_remove_department.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_session_remove_department.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) **Data setup**: ![trend_insights_sessions_filter_value_excluded_setup.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_sessions_filter_value_excluded_setup.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) **Session metric**: Average session time **User filter**: Department does not equal to Sales **User breakdown**: Department **Data after the filter value is excluded**: ![trends_session_remove_department_with_does_not_equal_to.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_session_remove_department_with_does_not_equal_to.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) Use the following steps to exclude filter values during session analysis: 1. On the [Whatfix Analytics dashboard](/product-analytics/docs/how-can-i-access-the-product-analytics-dashboard), click **Insights**. ![pa_click_insights_left_pane.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_insights_left_pane.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 2. Click **Create Insight**. ![pa_click_create_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_create_insight.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 3. Click **Trend Insights**. ![pa_click_trend_insights.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_trend_insights.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 1. Click the **Give your insight a name** textbox and enter a name for your Insight. ![trend_give_your_insight_a_name.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_give_your_insight_a_name.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 2. Click the **Description** text box and enter a description that explains what the Trend Insight is about. ![trend_enter_a_description.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_enter_a_description.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 3. From the **Select user type** dropdown, choose whether to analyze data for **All users**, **Identified users**, or **Anonymous users**. ![trend_insight_select_anonymous_users.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_select_anonymous_users.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) Note: - By default, Insights data might contain identified (users identified by User ID) and unidentified (users not identified but denoted by Anonymized Whatfix IDs) users. - The **Event identification rate** indicates the percentage of events Whatfix is able to attribute to uniquely identified users. ![insights_event_identification_rate.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/insights_event_identification_rate.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) - For more information on filtering users and understanding the Event identification rate, see [How can I filter unidentified users in Insights?](/product-analytics/docs/how-can-i-filter-unidentified-users-in-product-analytics) 1. Click the **Data source** icon and select the stage from which you want to get the data. ![trend_insight_data_source_option.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_data_source_option.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 2. Click **Choose metric**. ![trends_choose_metric.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_choose_metric.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 3. Under **Session metrics**, select the desired session metric. ![session_analytics_session_metrics_choose_session_metric](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/session_analytics_session_metrics_choose_session_metric.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 4. Click **Add user filter** and select the required User filter. ![trend_insights_sessions_select_filter_for_exclude.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_sessions_select_filter_for_exclude.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 5. Select the condition as **Does not equal to** from the dropdown. ![trend_insights_sessions_select_sales_for_exclude.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_sessions_select_sales_for_exclude.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 6. Select the filter value that you want to exclude, and then click **Apply**. ![trend_insights_sessions_select_sales_department_to_exclude.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_sessions_select_sales_department_to_exclude.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 7. Click **Add user breakdown** and select the criteria to breakdown the data. ![trend_insights_click_add_user_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_click_add_user_breakdown.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) 8. Scroll down to view the generated data chart. ![trends_session_remove_department_with_does_not_equal_to.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_session_remove_department_with_does_not_equal_to.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) Note: The data chart is generated without the data for the excluded filter. It is excluded from the User breakdown as well. 1. Click **Save**. ![trends_click_save_option.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_click_save_option.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A31%3A35Z&se=2026-11-10T17%3A31%3A35Z&sr=c&sp=r&sig=iSket3RINvFVguRn%2BBhqzeIz0CC4J2fvLCGeA8dieC8%3D) Shows overall behavior and engagement for both identified and anonymous (unidentified) users. Users that Whatfix can detect and identify using a unique User ID. Users that Whatfix cannot identify. These users are denoted by the Anonymized Whatfix IDs rather than an actual User ID.