---
title: "How can I exclude test User IDs from Insights data?"
slug: "how-can-i-exclude-test-user-ids-from-insights-data"
updated: 2026-08-06T17:08:57Z
published: 2026-08-06T17:08:57Z
canonical: "support.whatfix.com/how-can-i-exclude-test-user-ids-from-insights-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I exclude test User IDs from Insights data?

Exclude test User IDs from Insights data to focus on real user interactions Removing test user interactions refines analytics data and improves decision-making.

### Use case

Analyze the number of users who completed a Flow excluding test users.

**Data before excluding test users:** ![trend_insights_test_user_ids.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_test_user_ids.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

**Data setup:** **Event metric**: Total events **Guidance event**: Flow completed **User filter**: Cohort does not equal to Test users **User breakdown**: User Id ![trends_cohorts_to_remove_test_users.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_cohorts_to_remove_test_users.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

**Data after excluding test users:** ![trend_insights_test_user_ids_removed.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_test_user_ids_removed.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

### Steps to exclude test users

Use the following steps to exclude test User IDs from Insights data:

Note:

The following steps show how to exclude test User IDs from Trend Insights. The process is similar for Funnel Insights and User Journeys.

1. [Create a User list](/product-analytics/docs/create-a-user-list) with all the test User IDs.

Note:

The User IDs in the CSV file must match the User IDs configured by Whatfix to identify the user in the application. For example, if you’re using email IDs to uniquely identify test users, the same email IDs must be included in the CSV file.

1. [Create a Cohort using the User list](/product-analytics/docs/create-a-cohort).
2. In [Trend Insights](/product-analytics/docs/create-trend-insights), click **Choose metric**. ![trends_choose_metric](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_choose_metric.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
3. Under **Event metrics**, select Total events or Unique users as required. ![trends_select_event_metrics.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_select_event_metrics.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
4. Click **Add event** and then add the required Guidance events, App events, or Event groups. ![trends_insights_click_add_event.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_insights_click_add_event.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
5. In the **User filter** section, click **Add user filter**, and then select **Cohort**. ![trend_insights_filter_using_cohorts](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_filter_using_cohorts.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
6. Select the condition as **Does not equal to** from the dropdown. ![trends_cohort_does_not_equal_to.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_cohort_does_not_equal_to.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
7. Select the Cohort that you've created to filter test users, and then click **Apply**. ![trend_insights_select_test_user_cohort.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_select_test_user_cohort.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
8. Click **Add user breakdown** and select the criteria to breakdown the data. ![trend_insights_click_add_user_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_click_add_user_breakdown.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
9. Scroll down to view the generated data chart. ![trend_insights_test_user_ids_removed.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_test_user_ids_removed.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

Note:

The data chart is generated without the data for the excluded filter. It is excluded from the User breakdown as well.

1. Click **Save**. ![trends_click_save_option.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_click_save_option.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

The total number of times the event occurred.

The number of unique users who triggered the event.

Guidance events include all events triggered when end users interact with Whatfix content or widgets within the application.

App events include engagement with User Actions, Autocaptured events (Beta), or events captured using the Whatfix API.

An Event group combines two or more individual events into a single grouped-event. It enables you to see the total number of users who performed any of the events in the group.