--- title: "How can I filter unidentified users while analyzing sessions?" slug: "how-can-i-filter-unidentified-users-while-analyzing-sessions" tags: ["filter cookie values", "remove cookies"] updated: 2026-08-06T17:18:16Z published: 2026-08-06T17:18:16Z canonical: "support.whatfix.com/how-can-i-filter-unidentified-users-while-analyzing-sessions" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # How can I filter unidentified users while analyzing sessions? Whatfix enables you to filter both identified and anonymous (unidentified) users in Product Analytics using the User type filter and determine the Event identification rate. ![insights_new_user_type_filter.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/insights_new_user_type_filter.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) Filtering based on user type (identified and anonymous users) enables you to get accurate data. The event identification rate (% of events attributed to unique users) shows how many events can be tied back to known users. For more information, see [How can I filter unidentified users while analyzing events?](/product-analytics/docs/how-can-i-filter-unidentified-users-in-product-analytics) ### Use case Analyze the total number of sessions that identified users are having in the application. **Data before excluding unidentified or anonymous users:** ![trends_session_data_with_cookies.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_session_data_with_cookies.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) **Data setup:** **Session metric**: Total number of sessions **User type filter**: Identified users ![session_identified_users.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/session_identified_users.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) **Data after excluding unidentified or anonymous users:** ![trends_session_data_without_cookies.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_session_data_without_cookies.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) Note: If there are no user identifiers available in the application (an application without any login functionality), and Whatfix cannot identify the user, select the **Anonymous users** option to view the engagement data of users. ![trend_insight_select_anonymous_user.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_select_anonymous_user.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) ### Steps to filter unidentified users Use the following steps to filter unidentified or anonymous users while analyzing sessions in Trend Insights: 1. On the [Whatfix Analytics dashboard](/product-analytics/docs/how-can-i-access-the-product-analytics-dashboard), click **Insights**. ![pa_click_insights_left_pane.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_insights_left_pane.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 2. Click **Create Insight**. ![pa_click_create_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_create_insight.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 3. Click **Trend Insights**. ![pa_click_trend_insights.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_trend_insights.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 1. Click the **Give your insight a name** text box to enter a name for your Insight. ![trend_give_your_insight_a_name.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_give_your_insight_a_name.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 2. Click the **Description** text box and enter a description that explains what the Trend Insight is about. ![trend_enter_a_description.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_enter_a_description.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 3. From the **Select user type** dropdown, select the **Identified users** option. ![trend_insight_select_anonymous_users.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_select_anonymous_users.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) Note: - By default, the **All users** option is selected. - Select the **Anonymous users** option to include data for anonymous or unidentified users. 1. Click the **Data source** icon and select the stage from which you want to get the data. ![trend_insight_data_source_option.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_data_source_option.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) Note: - For more information on how to get analytics data from different stages, see [Get Analytics Data across CLM Stages](/product-analytics/docs/get-analytics-data-across-clm-stages) - You cannot change the stage after you've created the insight. Switching to a different stage will reset your insight, causing you to start over. 1. Click **Choose metric**. ![trends_choose_metric](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_choose_metric.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 2. Under **Session metrics**, select the desired session metric. ![session_analytics_session_metrics_choose_session_metric](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/session_analytics_session_metrics_choose_session_metric.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) Note: For more information on session metrics, see [Analyze sessions using Trend Insights](/product-analytics/docs/analyze-sessions-using-trend-insights). 1. In the **User filter** section, click **Add user filter**, and then select the desired [filter](/product-analytics/docs/user-filters-in-insights) to filter events based on user properties such as city, country, or browser. ![trends_session_analytics_user_filter](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_session_analytics_user_filter.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 2. In the **User breakdown** section, click **Add user breakdown**, and then select the desired [breakdown](/product-analytics/docs/user-filters-in-insights) to group events based on user properties such as city, country, or browser. ![trend_insights_click_add_user_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_click_add_user_breakdown.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 3. Scroll down to view the generated data chart without anonymous or unidentified users. ![trends_session_data_without_cookies.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_session_data_without_cookies.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) Note: - Visualize the data using different metrics and chart types. ![trend_insights_click_chart_type.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_click_chart_type.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) - Filter data based on **Daily**, **Weekly**, and **Monthly** timeframes. ![date_week_month.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/date_week_month.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D) 1. Click **Save**. ![trends_click_save_option.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_click_save_option.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)