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How can I filter User Ids with a comma in them?
  • 25 Feb 2025
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How can I filter User Ids with a comma in them?

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Article summary

When you filter a User ID that contains a comma in it, such as Doe, John, Whatfix displays an error message, “Following User IDs do not exist”.

user_id_error.png

To filter a User ID that contains a comma, such as Doe, John, enclose the User ID in quotes: "Doe, John". If multiple User IDs contain a comma, add the comma after the quotes.

insights_user_id_with_comma_correct_format.png

To filter a User ID that contains quotes, such as "John", do not place a comma between the quotes. User IDs without quotes can be searched as usual.


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