---
title: "How do I see Flow Failure information in Product Analytics?"
slug: "how-do-i-see-flow-failure-information-in-product-analytics"
updated: 2025-07-28T10:47:08Z
published: 2025-07-28T10:47:08Z
canonical: "support.whatfix.com/how-do-i-see-flow-failure-information-in-product-analytics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I see Flow Failure information in Product Analytics?

Access a consolidated view of Flow failure information on the Whatfix Analytics dashboard. The default Trend Insight, Flow Failure Report, serves as a one-stop solution to track all Flow failures.

The Insight gives the following information:

- Content Title (Name of the Flow)
- Step number
- Failure reason
- Possible action
- Device Type
- User ID
- Event trigger page URL (the URL where the Flow is played)
- Total number of times the Flow step failed

Use the following steps to view the Flow Failure information on the dashboard:

1. On the [Whatfix Analytics dashboard](/product-analytics/docs/how-can-i-access-the-product-analytics-dashboard), click **Insights**.  

![pa_click_insights_left_pane.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_insights_left_pane.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

1. Search for the **Flow Failure Report** insight and then click it.

![flow_failure_report_insight(1)](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/flow_failure_report_insight(1).png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

The following GIF illustrates how the Flow Failure Report Insight appears on the dashboard:

![trend_insights_flow_failure_report.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_flow_failure_report.gif?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

> [!WARNING]
> Note
> 
> - Whatfix enables you to edit the following in the Flow Failure Report:
> 
> [User filter](/product-analytics/docs/user-filters-in-insights)
> 
> [User breakdown](/product-analytics/docs/user-filters-in-insights)
> 
> [Time period](/product-analytics/docs/understand-trend-insights)
> 
> [Metric](/product-analytics/docs/understand-trend-insights)
> 
> [Chart type](/product-analytics/docs/understand-trend-insights)
> 
> However, you cannot save these changes to the Insight.
> - Click **Save as** to save the changes made to the Flow Failure Report Insight as a new Insight. For more information, see [Copy Trend Insights](/product-analytics/docs/copy-trend-insights).
> 
> ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_click_save_as_to_create_new_insight.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)

1. Scroll down to view the Insight.

> [!NOTE]
> Info:
> 
> - Click **Export** to download the Insight. For more information, see [Download Trend Insight](/product-analytics/docs/download-trend-insights).
> 
> ![export_in_flow_failure_report](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/export_in_flow_failure_report.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)
> - Click **Schedule** to schedule the insight, which is sent as an email to stakeholders. For more information, see [Schedule a Trend Insight](/product-analytics/docs/schedule-a-trend-insight).
> 
> ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ei_click_schedule.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A27%3A15Z&se=2026-11-10T17%3A27%3A15Z&sr=c&sp=r&sig=Js1xArE3xDS4egsq1kN4IWi9%2BdBFfhJhBs6%2FHkwUFfM%3D)