---
title: "Incorrect User IDs or cookie values are showing up in Trend Insights"
slug: "incorrect-user-ids-showing-up-in-trend-insights"
updated: 2026-08-06T17:05:09Z
published: 2026-08-06T17:05:09Z
canonical: "support.whatfix.com/incorrect-user-ids-showing-up-in-trend-insights"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incorrect User IDs or cookie values are showing up in Trend Insights

## Issue

When you [add a User ID breakdown in Trend Insights](/product-analytics/docs/user-filters-in-insights), you're able to see incorrect IDs or cookie values (Anonymized Whatfix IDs) even though [User Identification](/product-analytics/docs/identify-unique-users-in-whatfix-analytics) is enabled.

![user_id_breakdown](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/user_id_breakdown.png?sv=2026-02-06&spr=https&st=2026-10-29T12%3A07%3A14Z&se=2026-10-29T13%3A07%3A14Z&sr=c&sp=r&sig=T3bArJuEjtDKj12WdWjt7KSNyf%2F8UrkiR9PeQmLTVIE%3D)

![incorrec_user_id](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/incorrec_user_id.png?sv=2026-02-06&spr=https&st=2026-10-29T12%3A07%3A14Z&se=2026-10-29T13%3A07%3A14Z&sr=c&sp=r&sig=T3bArJuEjtDKj12WdWjt7KSNyf%2F8UrkiR9PeQmLTVIE%3D)

## Probable Causes

Incorrect User IDs might appear due to the following reasons:

- The user accesses the application or Whatfix content before logging in. Whatfix can capture user information only after login.
- The user logs in and logs out before Whatfix can identify them using the configured User ID.
- The user accesses a page where the window variable used by Whatfix to capture the User ID is not available.
- User Identification is not configured correctly.

## Suggested Solutions

- Once a user logs in, actual User IDs are captured if User Identification is enabled. If you're still seeing incorrect User IDs, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Incorrect%20User%20IDs%20in%20Trend%20Insights&Body=Hi%20team%2C%0A%0AI%20am%20seeing%20incorrect%20User%20IDs%20in%20Trend%20Insights.%20Kindly%20help.) to verify the User Identification setup.
- Whatfix enables you to filter incorrect User IDs or Anonymous users using the **Select user type** filter. For more information, see [How can I filter unidentified users while analyzing events?](/product-analytics/docs/how-can-i-filter-unidentified-users-in-product-analytics) ![trend_insight_select_anonymous_users](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_select_anonymous_users.png?sv=2026-02-06&spr=https&st=2026-10-29T12%3A07%3A14Z&se=2026-10-29T13%3A07%3A14Z&sr=c&sp=r&sig=T3bArJuEjtDKj12WdWjt7KSNyf%2F8UrkiR9PeQmLTVIE%3D)

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Incorrect%20User%20IDs%20in%20Trend%20Insights&Body=Hi%20team%2C%0A%0AI%20am%20seeing%20incorrect%20User%20IDs%20in%20Trend%20Insights.%20Kindly%20help.).

Whatfix generates a unique identifier called the Anonymized Whatfix ID when the user logs in for the first time. The ID is randomly generated and consists of a 16 character alphanumeric string, for example, 6idAi0oqW4sIPPFf. The Anonymized Whatfix ID enables anonymous tracking before the user is identified with a configured User ID.