---
title: "Static content events not working for Improved Self Help"
slug: "link-opened-in-new-format-event-not-working-for-improved-self-help"
updated: 2026-04-23T09:12:16Z
published: 2026-04-23T09:12:16Z
canonical: "support.whatfix.com/link-opened-in-new-format-event-not-working-for-improved-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Static content events not working for Improved Self Help

## Issue

Events related to [Static content](/studio/docs/static-content), such as Link opened in new format and Video link clicked, are not capturing data for the [Improved Self Help](/studio/docs/what-is-self-help).

![static_content_event_no_data.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/static_content_event_no_data.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)

## Probable Cause

Engagement events related to Static content are not supported for the Improved Self Help.

The following events used to measure Static content engagement are not supported for the Improved Self Help:

- Article closed
- Article viewed
- Link opened
- Link opened in new format
- Video link clicked
- Pdf Viewed
- Image start

## Suggested Solution

The **Clicks on content within Explorer** event enables you to analyze the end-user engagement with content in the Improved Self Help.

Use the following steps to analyze the end-user engagement with Static content in Improved Self Help:

1. On the [Whatfix Analytics dashboard](/product-analytics/docs/how-can-i-access-the-product-analytics-dashboard), click **Insights**. ![pa_click_insights_left_pane.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_insights_left_pane.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
2. Click **Create Insight**. ![pa_click_create_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_create_insight.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
3. Click **Trend Insights**. ![pa_click_trend_insights.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_trend_insights.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)

1. Click the **Give your insight a name** textbox and enter a name for your Insight.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_give_your_insight_a_name.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
2. From the **Select user type** dropdown, choose whether to analyze data for **All users**, **Identified users**, or **Anonymous users**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_select_anonymous_user.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
3. Click **Choose metric**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_choose_metric.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
4. Under **Event metrics**, select **Total events** or **Unique users** as required.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_select_event_metrics.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
5. Click **Add event**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_click_add_event.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
6. Click **Guidance events**, select **Clicks on content within Explorer**, and then click **Apply**.

![trends_new_self_help_clicks_on_content_within_explorer.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_new_self_help_clicks_on_content_within_explorer.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
7. Click **Filter**.

![trends_new_self_help_clicks_on_content_within_explorer_filter.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_new_self_help_clicks_on_content_within_explorer_filter.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
8. Search for **Content type** and then select it.

![trends_new_self_help_clicks_on_content_within_explorer_content_type.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_new_self_help_clicks_on_content_within_explorer_content_type.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
9. Select the required filter value - **link**, **video**, **pdf**, **text**, or **image**, and then click **Apply**.

![add_content_type_improved_self_help.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_content_type_improved_self_help.gif?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
10. Click **Breakdown**.

![clicks_on_content_within_explorer_data_add_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clicks_on_content_within_explorer_data_add_breakdown.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
11. Select **Content title shown** and **Content type**, and then click **Apply**.

![trends_new_self_help_clicks_on_content_within_explorer_breakdown_by_content.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_new_self_help_clicks_on_content_within_explorer_breakdown_by_content.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
12. Add the required **User filter** and **User breakdown**. For more information, see [Filter Insights data using User Filters and User Breakdown](/product-analytics/docs/user-filters-in-insights).

![trends_new_self_help_clicks_on_content_within_explorer_breakdown_filter_breakdown_user.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_new_self_help_clicks_on_content_within_explorer_breakdown_filter_breakdown_user.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)

> [!NOTE]
> Info:
> 
> Here’s the data setup.
> 
> ![clicks_on_content_within_explorer_data_setup.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clicks_on_content_within_explorer_data_setup.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
13. Scroll down to view the generated data chart.

![trends_clicks_on_content_within_explorer.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_clicks_on_content_within_explorer.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)
14. Click **Save**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_click_save_option.png?sv=2026-02-06&spr=https&st=2026-10-29T11%3A10%3A02Z&se=2026-10-29T12%3A10%3A02Z&sr=c&sp=r&sig=IGRh03LFGjNsSAORXHvYxu9omHGeVlVPcOGTm%2BWOHVI%3D)

> [!NOTE]
> Info:
> 
> [Export](/product-analytics/docs/download-trend-insights) or [schedule](/product-analytics/docs/schedule-a-trend-insight) the Trend Insight as required.

Shows overall behavior and engagement for both identified and anonymous (unidentified) users.

Users that Whatfix can detect and identify using a unique User ID.

Users that Whatfix cannot identify. These users are denoted by the Anonymized Whatfix IDs rather than an actual User ID.

The total number of times the event occurred.

The number of unique users who triggered the event.