---
title: "The Smart-tip loaded for page event is not showing data"
slug: "the-smart-tip-loaded-for-page-event-is-not-showing-data"
updated: 2025-09-17T09:47:31Z
published: 2025-09-17T09:47:31Z
canonical: "support.whatfix.com/the-smart-tip-loaded-for-page-event-is-not-showing-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The Smart-tip loaded for page event is not showing data

## Issue

When viewing data for the **Smart-tip loaded for page** and the **Smart tip shown** events in Trend Insights, you see that data only appears for the **Smart tip shown** event. This happens especially when looking at data from more than three months ago.

![trend_insights_smart_tip_data.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_smart_tip_data.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A41%3A06Z&se=2026-10-29T09%3A41%3A06Z&sr=c&sp=r&sig=IF9z82ug3s%2Fjc%2F4pdGVPJZH7CKCz8QZ7q6d43S%2BKtQA%3D)

## Probable Cause

The issue occurs because the data retention period for the **Smart-tip loaded for page** event is three months. For any time range earlier than three months, Whatfix does not maintain the **Smart-tip loaded for page** data as per the data retention policy. For more information, see [How much older data can I get in Product Analytics?](/product-analytics/docs/how-long-does-whatfix-product-analytics-retain-data)

> [!WARNING]
> Note:
> 
> The three month retention period for the **Smart-tip loaded for page** event is applicable for Smart tips in both the [Ready and Production stages.](/product-analytics/docs/get-analytics-data-across-clm-stages)

## Suggested Solution

When analyzing the engagement with the **Smart-tip loaded for page** event, ensure that your selected time range is within the three month retention period to get accurate data.

> [!WARNING]
> Note:
> 
> If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Unable%20to%20see%20data%20for%20Smart%20tip%20loaded%20on%20page%20event&body=Hi%20team%2C%0A%0AI'm%20unable%20to%20see%20data%20for%20Smart%20tip%20loaded%20on%20page%20event%20in%20Trend%20Insights.%20Please%20help.%0AInsight%20name%3A%0AENT%20ID%3A).