Trend Insights

Issue If you try to filter for a User ID with a comma, such as Doe, John , Whatfix displays an error message, " Following User IDs do not exist" . Probable Cause Whatfix shows the error because the comma is read as a separator, splitting...

Issue Whatfix shows you the You have reached the maximum limit of 10 Events error message when you try to add a new event for a Trend Insight. Probable Cause By default, Whatfix enables you to add only up to 10 events when creating an in...

Issue When you add a User ID breakdown in Trend Insights , you're able to see incorrect IDs or cookie values ( Anonymized Whatfix ID s) even though User Identification is enabled. Probable Causes Incorrect User IDs might appear due ...

Issue The Link opened in new format event is not capturing data for links opened from the Improved Self Help . Note: The Link opened in new format event is triggered when the end user opens a link content created using the Whatfix ...

Issue When you use the session metrics in Trend Insights , Total number of sessions and Average number of sessions per user , and break down the data by User ID, both metrics display the same values for each user. Visualized data: ...

Issue I’m unable to create any Insight in the Whatfix Analytics dashboard as the Create insights button is grayed out. Probable Cause If you’re on the Standard plan for Product Analytics, Whatfix enables you to create up to 50 Insight...

Issue When viewing data for the Smart-tip loaded for page and the Smart tip shown events in Trend Insights, you see that data only appears for the Smart tip shown event. This happens especially when looking at data from more than three mo...

Issue You’ve added the Self help opened, Self help closed, or other Self Help-related events to your Trend Insight but you cannot see the analytics data. Probable cause The Self help opened and Self help closed events apply to the...

Issue There are differences in user counts between the Cohort and Trend Insight reports. Probable Cause A difference in the date filter between the Cohort and Trend Insight reports results in inconsistent user counts. User Attr...

Issue The User Attribute, such as role or team, you want to add as a User filter in Trend Insights has a Corrupted chip next to it. Probable Cause A User Attribute becomes Corrupted when there are 100 values and above ca...