---
title: "Unable to see Self Help analytics data in Trend Insights"
slug: "unable-to-see-self-help-analytics-data-in-trend-insights"
updated: 2025-07-28T10:47:08Z
published: 2025-07-28T10:47:08Z
canonical: "support.whatfix.com/unable-to-see-self-help-analytics-data-in-trend-insights"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to see Self Help analytics data in Trend Insights

## Issue

You’ve added the Self help opened, Self help closed, or other Self Help-related events to your Trend Insight but you cannot see the analytics data.

## **Probable cause**

The Self help opened and Self help closed events apply to [the old Self Help experience](/docs/what-is-self-help). If your account is enabled with [the new Self Help experience](/docs/improved-self-help), you need to add the events related to the new experience to see the data. For more information on the new Self Help experience events, see [List of Whatfix-related Events](/product-analytics/docs/list-of-default-events).

## Suggested solution

If your account is enabled with the new Self Help experience, use the following steps to add events related to the new Self Help experience:

1. In [Trend Insights](/product-analytics/docs/create-trend-insights), click **Choose metric**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_choose_metric.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A51%3A08Z&se=2026-10-29T08%3A51%3A08Z&sr=c&sp=r&sig=F9%2Fz6WUOkK8wwE8ic2c5%2FgwLrfqWwWgjyRZFzWG7bR8%3D)
2. Under **Event metrics**, select **Total events** or **Unique users** as required.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_select_event_metrics.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A51%3A08Z&se=2026-10-29T08%3A51%3A08Z&sr=c&sp=r&sig=F9%2Fz6WUOkK8wwE8ic2c5%2FgwLrfqWwWgjyRZFzWG7bR8%3D)
3. Click **Add event**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_click_add_event.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A51%3A08Z&se=2026-10-29T08%3A51%3A08Z&sr=c&sp=r&sig=F9%2Fz6WUOkK8wwE8ic2c5%2FgwLrfqWwWgjyRZFzWG7bR8%3D)
4. Under **All**, click **Self Help (New).**

![trend_insights_click_all_self_help_new_event_category.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_click_all_self_help_new_event_category.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A51%3A08Z&se=2026-10-29T08%3A51%3A08Z&sr=c&sp=r&sig=F9%2Fz6WUOkK8wwE8ic2c5%2FgwLrfqWwWgjyRZFzWG7bR8%3D)
5. Select the required events for analysis, and then click **Apply**. For more information on the list of events available for the new Self Help experience and their descriptions, see [List of Whatfix-related Events](/product-analytics/docs/list-of-default-events).

![trend_insights_click_new_self_help_events.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insights_click_new_self_help_events.png?sv=2026-02-06&spr=https&st=2026-10-29T07%3A51%3A08Z&se=2026-10-29T08%3A51%3A08Z&sr=c&sp=r&sig=F9%2Fz6WUOkK8wwE8ic2c5%2FgwLrfqWwWgjyRZFzWG7bR8%3D)
6. Finish creating the Trend Insight and view data.

> [!WARNING]
> Note:
> 
> If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Unable%20to%20see%20Insights%20data%20for%20Self%20Help&body=Hi%20team%2C%0A%0AI'm%20unable%20to%20see%20Trend%20Insight%20data%20for%20Self%20Help.%20Could%20you%20please%20help%3F%0AENT%20ID%3A).

The total number of times the event occurred.

The number of unique users who triggered the event.