---
title: "Why is the Total Unique User count different from the sum of the unique user count in the table shown in Trend Insights?"
slug: "why-is-the-total-unique-user-count-different-from-the-sum-of-the-unique-user-count-in-the-table-shown-in-trend-insights"
updated: 2026-08-07T21:20:25Z
published: 2026-08-07T21:20:25Z
canonical: "support.whatfix.com/why-is-the-total-unique-user-count-different-from-the-sum-of-the-unique-user-count-in-the-table-shown-in-trend-insights"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the Total Unique User count different from the sum of the unique user count in the table shown in Trend Insights?

[Introduction](/product-analytics/docs/why-is-the-total-unique-user-count-different-from-the-sum-of-the-unique-user-count-in-the-table-shown-in-trend-insights#introduction) [Cause](/product-analytics/docs/why-is-the-total-unique-user-count-different-from-the-sum-of-the-unique-user-count-in-the-table-shown-in-trend-insights#cause) [Conclusion](/product-analytics/docs/why-is-the-total-unique-user-count-different-from-the-sum-of-the-unique-user-count-in-the-table-shown-in-trend-insights#conclusion)

## Introduction

When you apply the Unique users metric to visualize your chart in Trend Insights, you might notice that the **Total unique user** count is not equal to the sum of the unique user count for each day in the Trend Insights table. ![trends_total_unique_user_number.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trends_total_unique_user_number.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A55%3A31Z&se=2026-11-10T17%3A55%3A31Z&sr=c&sp=r&sig=gTqdIGHlkAPsiR5TJqNlCC8aUHenWnoZecmQN0GhkY8%3D)

In the screenshot, the Total unique users count is 23, but the sum of unique users on each day comes up to 25.

## Cause

Consider that an end user logs in to the application on Day 1 and again on Day 2. Unique user count for Day 1 = 1 Unique user count for Day 2 = 1 Since the end user is the same, the Total unique user count equals 1, not 2.

## Conclusion

If the same user logs in to the application on different days, Whatfix considers them unique users for those specific days. However, the Total unique user count considers the user only once.

The number of unique users who triggered the event.