Contact Support
- 24 Oct 2024
- 1 Minute To Read
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Contact Support
- Updated On 24 Oct 2024
- 1 Minute To Read
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Print
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Whatfix prides itself on being able to delight customers when it comes to customer support. There are several ways to get help when you are in need. Support is available 24 hours, 5 days a week.
Open a Support Ticket
Customers can open a ticket by logging in to the ticketing platform. Opening a ticket is the preferred method to receive support as it enables tracking the progress of the ticket on the ticketing platform. If you are already logged in to the Whatfix Dashboard, you will automatically be directed to the ticketing platform when you click the link mentioned above.
Chat with us
Another easy way to access support is to use the Chat icon on the Whatfix Studio or Dashboard. Here's how to access the Chat feature:
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The Chat icon temporarily changes to the Support icon if the Whatfix Support Team is busy or in case of a public holiday.
Email us
Email us at support@whatfix.com. Your email automatically creates a ticket in our ticketing platform and assigns the issue to a support representative.
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- Use a clear subject line that names the feature and a short description about the issue. For example, Languages - Flow does not use the new language content.
- Include a screeenshot or video of the issue if possible.
Contact your Whatfix Representative
In the unlikely event that none of the above methods work, feel free to reach out to your Whatfix Representative.
Our support framework is designed to ensure that the value promised by Whatfix is delivered.
Whatfix Community
Want to learn about new uses-cases and interesting tips about Digital Adoption?
Check out our Whtafix Community and explore new possibilities, start a conversion, try it yourself, and much more.
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Whatfix Community is only accessible to logged in users.
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