--- title: "Content does not show in Self Help" slug: "contentnotshowingupinselfhelp" tags: ["content missing in self help", "irrelevant search", "self help search", "self help limitations", "can't find content"] updated: 2026-08-13T15:54:55Z published: 2026-08-13T15:54:55Z canonical: "support.whatfix.com/contentnotshowingupinselfhelp" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Content does not show in Self Help ## Issues - You added content to a Self Help segment, but it does not appear in the segment's [default listing](/studio/docs/add-content-to-a-self-help-segment). - Content does not appear in Self Help in a development instance. ## Probable Causes - The Self Help segment contains more than 20 content items, and the additional items are not displayed. - **Role Tag issues**: Consider the following issues that might occur if you have at least one [Role Tag](/studio/docs/what-are-tags#types-of-tags) on your dashboard. - Your content doesn't have a Role Tag attached to it. If you have at least one Role Tag in your account, all content is expected to have a Role Tag attached to it. Otherwise, it doesn't show to anyone. - Your role does not match the Role Tags attached to the content. You only see content that is relevant to you based on its attached Role Tags. - **Page Tag issues**: The following issues might occur if your content is tagged with [Page Tags](/studio/docs/what-are-tags#types-of-tags). - Your content is tagged with a Page Tag that does not include the page you are viewing the Self Help segment on. - **Smart Context issues**: [Smart Context](/studio/docs/smart-context), when enabled, automatically tags content created on a particular page with an [Auto Tag](/studio/docs/what-are-tags#types-of-tags). - With Smart Context enabled, all content must have at least one Auto Tag attached to it. Otherwise, it doesn't appear in Self Help. - Your content might have an Auto Tag that does not include the page you are viewing the Self Help segment on. - When the application undergoes UI changes, Smart Context might not automatically capture Auto Tags for the content, causing it not to appear in the Self Help segment. - The application might contain iframes where Whatfix is not being evaluated. It prevents Smart Context configurations and tags from being processed, resulting in content not appearing in Self Help. - If it's the first time you are setting up Self Help, content might not show up in the Development and Production instances when the conditions given in [Map Stages](/studio/docs/how-are-the-visibility-rules-evaluated-while-mapping-stages) are incorrect. ## Suggested Solutions - Only the first 20 pieces of content in your segment, known as the [default listing](/studio/docs/add-content-to-a-self-help-segment), are displayed to end users in the Self Help segment. To configure the number of content displayed to end users, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Increase%20content%20display%20limit%20in%20Self%20Help&Body=Hello%20Team%2C%0A%0AKindly%20increase%20the%20content%20limit%20in%20the%20Self%20Help.%3A%20%0A%0AThanks%20and%20regards.). - To ensure content appears in the required order, [group](/studio/docs/content-grouping-in-self-help) the content or manually reorder it within the segment. - Ensure all content has a relevant Role Tag if your account uses Role Tags. - Ensure your role matches the Role Tags attached to the content. - Ensure your content is tagged with the correct Page Tag to make it visible on the required page. - If Smart Context is enabled, ensure your content has the correct Auto Tag. - For in-app content such as Flows, ensure the first step targets an element present on the page where you are viewing the Self Help segment. - For static content such as Links, Videos, Articles, and PDFs, add the **Global-Page** tag to the content. It ensures that it shows on all pages when Smart Context is enabled. Further segment it using [Page](/studio/docs/add-tags-to-content) and [Role Tags](/studio/docs/add-tags-to-content). Note: If your account has multiple Global tags, select the one with the highest value. For example, if the tags in your account are Global-Page, Global-Page_1, and Global-Page_2, content should be tagged with Global-Page_2. For more information on viewing the Global tags available in your account, see [How can I view the Global tags created in my account?](/studio/docs/how-can-i-view-the-global-tags-created-in-my-account) - If content does not appear after UI changes in the application, reselect the steps in the content to ensure Smart Context captures the correct Auto Tags. - Ensure that the conditions given in Map Stages are correct. For more information, see [How to add conditions in Map stages?](/studio/docs/how-are-the-visibility-rules-evaluated-while-mapping-stages). > [!WARNING] > Note: > > If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Content%20not%20showing%20up%20in%20Self%20Help&Body=Hello%20Team%2C%0A%0AContent%20not%20showing%20up%20in%20Self%20Help.%20Kindly%20provide%20assistance.%0A%0AMore%20information%3A%20%0A%0AThanks%20and%20regards.). ## Related - [Tags for Segmentation](/segmentation-using-tags.md) - [Self Help Best Practices](/self-help-best-practices.md)