Top

Login

DAP for Web
English
- English
- German

Account Administration

9 Articles in this category

Print
Share
Dark

Light

Account Administration

9 Articles in this category

Share
Dark

Light

How do I find my account ID and account name?

If you write to Whatfix support for any reason, be it to ask for support regarding any issues you are facing or to have certain features enabled for your account, such as, Cohorts as Visibility Rules, and extra themes, Whatfix requires your account ...

Updated On : 07 Mar 2025

Why is my Whatfix account signup link no longer valid?

The Whatfix account sign-up link is valid for only 24 hours after it is generated. It expires after this period for security reasons, ensuring that only authorized users can access the platform and preventing misuse of the link. Note: To...

Updated On : 09 Jun 2025

Whatfix subscription

As the Whatfix subscription nears its end, take a few key steps to ensure a smooth transition. This section outlines access, content retention, and renewal information. How To Manage Subscription Renewals To renew your subscription, contact your W...

Updated On : 27 Jan 2025

How do I update my user name?

Whatfix assigned usernames might not be unique. Edit and change them to something you would like to see when you log in. Your username appears next to your profile picture on the Whatfix dashboard. Use the following steps to update your user name,...

Updated On : 16 Jan 2025

Can I bulk invite Users to the dashboard?

your title goes here Only an Account Manager can perform the following task. For more information about available roles, see Whatfix User Roles . Whatfix enables you to invite up to 5 users with a single request. To a...

Updated On : 22 Jan 2025

How long does Whatfix retain customer data post contract termination?

Whatfix retains user data, repository content data, and analytics data, for 2 years post-termination of the contract. However, if a you want Whatfix to delete, update, or modify data at any time during the term of engagement or post-termination, rea...

Updated On : 02 Apr 2025

How to change the profile picture?

Profile pictures help other people easily identify you as the user on the platform. You can see your profile picture on the top right corner of the application and under the Users tab. Use the following instructions to upload or edit your profil...

Updated On : 14 Jan 2025

How to change user permissions?

Note Only an Account Manager can perform the following task. For more information about available roles, see Whatfix User Roles . Use the following steps to change user permissions: On the Whatfix ...

Updated On : 17 Dec 2024

Why do I see a Trial badge on my Whatfix Dashboard and Studio?

All new Whatfix accounts are marked with the Trial badge on the Dashboard and Studio until you choose to convert to a fully paid account. All Whatfix features and capabilities vary compared to a fully paid account. Note ...

Updated On : 17 Dec 2024

Changing your password will log you out immediately. Use the new password to log back in.

Current password

New password

Confirm password

First Name

First name must have atleast 2 characters. Numbers and special characters are not allowed.

Last Name

Last name must have atleast 1 characters. Numbers and special characters are not allowed.

New email

Enter a valid email

Re-enter your password

Enter a valid password

Your profile has been successfully updated.

Logout