Feedback

Introduction

The feedback component of Improved Self Help enables end users to share their thoughts about your help content or the underlying application. This feedback serves as a valuable tool to enhance your Whatfix content and gain insights into the application you're using Whatfix on.

The following are some examples of instances where end users can provide feedback:

• A Flow is not working.
• A link is broken.
• The application is not working as intended.

From the Whatfix dashboard, you can do the following:

• View end-user feedback.
• Set up email notifications for new feedback.
• Download a feedback report.

Overview

Access Feedback

End users can access the feedback form in two ways:

• From the Improved Self Help panel, by clicking the Feedback tab.
  

• From Pin, by hovering their cursor over it and then clicking the Feedback icon.
  

Send feedback

To submit feedback, end users can type their feedback into the issue description box and then click Send feedback. Additionally, they can attach images and select a feedback category.

To enable and configure the feedback feature in Improved Self Help, see Configure feedback.