Miscellaneous Issues

Refer to the following resources for information on clearing the cache in various browsers: Caution Whatfix uses cached information for several actions, including Analytics, Tasklist, and Whatfix Pop-ups. When an end us...

Issue You get a HTTP Status 500 - Internal Server Error when trying to download an exported package from the Whatfix dashboard. Probable Cause This issue occurs if you do not have an active session of the Whatfix dashboard open. Suggest...

Issue You have added an image as the Smart Tip icon for your account, but it breaks over certain domains. Probable Cause Images and icons may break for domains that are not whitelisted for your account. Suggested Solution You need to wh...

When you try to position Whatfix content such as Beacon, Smart Tip, or Launcher on an element of the application, the content may be mispositioned. The Beacon, Smart Tip, or Launcher may not be latched to the right element and as a result, the posit...

Issue Despite a Tag being available for your account, you are unable to add the Tag while adding it to a Flow. Probable Cause The Tag to be added may be a Global Page Tag, which enables content to be present throughout the application in ...

Issue You are unable to use bullet list formatting for any of the tips you create in Flow step, Beacon, or a Smart Tip. Probable Cause The bullet list formatting feature is not available for all users because it requires enabling a specific ...

Issue You have set an occurrence limit for Whatfix Widgets (Popups, Beacons, etc.) but they keep showing up for users indefinitely. Probable Cause Sometimes, when a user logs out of an application, the local storage of that application is clea...

Issue Application menu bar or other elements are appearing over Whatfix content in the underlying application. For example, your Tasklist icon is hidden behind an application menu bar, preventing end users from accessing the Tasklist. Probab...

Issue Whatfix Content doesn’t load on an application even when you have configured the visibility and display rules correctly. Probable Cause Sometimes, if the URL of the application where you want to view the content is not ad...

Issue When you try to upload an SVG (Scalable Vector Graphics) icon, the upload fails and Whatfix displays an error message. The issue happens when the SVG icons are not in the required size and format. Suggested Solutions Ensure that the SVG’s...

Issue When adding content to the description box of Whatfix content such as Flows and Smart Tips, you see an error message that states you have reached the desired character limit. The error message prevents you from adding content further. ...

Issue When you try to launch the Whatfix application from Okta SIngle Sign-on (SSO) application, the request fails and you see the following error message: Probable Causes Incorrect Relay State : The relay state in the Okta application co...

Issue The background color of the content is different from that of the tooltip background. Probable Cause This may happen when you copy-paste content directly from another source. The regular copy paste copies not just the text, but t...

Issue A widget doesn’t load automatically when the user visits the page. The user has to manually refresh the page to see the widget. Probable Cause Whatfix needs to recognize the page where the widget is to be shown. This is done using either...

Issue The text size in Whatfix content appears incorrectly , even though the correct size is seen on the Guidance Dashboard editor. The following images show how the tooltip text appears on the application page and then the Dashboard editor...

Issue The P ublish button does not appear on the dashboard for certain users. Probable Cause The Publish button is visible only when content or widgets are in the Ready stage. Additionally, only users with the Account Manager rol...