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Miscellaneous Issues

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Miscellaneous Issues

10 Articles in this category

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Widgets don't appear when the user visits the page

Issue A widget doesn’t load automatically when the user visits the page. The user has to manually refresh the page to see the widget. Probable Cause Whatfix needs to recognize the page where the widget is to be shown. This is done using either...

Updated On : 11 Nov 2024

Clear Browser Cache

See the following for more information on how to clear the cache in different browsers: Caution Whatfix may use cached information for several actions including Analytics, Tasklist and Whatfix Pop-ups. So when the end u...

Updated On : 27 Jul 2024

Error: HTTP Status 500 - Internal Server Error

Issue You get a HTTP Status 500 - Internal Server Error when trying to download an exported package from the Whatfix dashboard. Probable Cause This issue occurs if you do not have an active session of the Whatfix dashboard open. Suggest...

Updated On : 05 Nov 2024

Image icons break for Smart Tips

Issue You have added an image as the Smart Tip icon for your account, but it breaks over certain domains. Probable Cause Images and icons may break for domains that are not whitelisted for your account. Suggested Solution You need to wh...

Updated On : 05 Nov 2024

Issues with Positioning Whatfix Content

When you try to position Whatfix content such as Beacon, Smart Tip, or Launcher on an element of the application, the content may be mispositioned. The Beacon, Smart Tip, or Launcher may not be latched to the right element and as a result, the posit...

Updated On : 05 Nov 2024

Unable to Add a Tag to Content

Issue Despite a Tag being available for your account, you are unable to view it while adding it to the Flow. Probable Cause The Tag to be added may be a Global Page Tag, which enables content to be present throughout the application in Se...

Updated On : 05 Nov 2024

Unable to use Unordered list formatting

Issue You are unable to use bullet list formatting for any of the tips you create in Flow step, Beacon, or a Smart Tip. Probable Cause The bullet list formatting feature is not available for all users because it requires enabling a specific ...

Updated On : 05 Nov 2024

Widgets shown indefinitely despite set occurrence

Issue You have set an occurrence limit for Whatfix Widgets (Popups, Beacons, etc.) but they keep showing up for users indefinitely. Probable Cause Sometimes, when a user logs out of an application, the local storage of that application is clea...

Updated On : 05 Nov 2024

Content or Widgets are Hidden behind Application Elements

Issue Application menu bar or other elements are appearing over Whatfix content in the underlying application. For example, your Tasklist icon is hidden behind an application menu bar, preventing end users from accessing the Tasklist. Probab...

Updated On : 05 Nov 2024

Content does not appear on my application

Issue Whatfix Content doesn’t load on an application even when you have configured the visibility and display rules correctly. Probable Cause Sometimes, if the URL of the application where you want to view the content is not added a...

Updated On : 05 Nov 2024

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