Translation

Issue: Preview mode in Studio does not show translated content. Probable Causes: The language settings are configured through the AC code. The AC code does not load when previewing in Preview mode from Studio. Suggested ...

Issue When you try to upload a translation file, the upload fails and you receive the following email: Probable Cause You are trying to upload a file that contains translated content that is in the Production stage on the Whatfix Dashboard...

Issue You receive a message that says "Auto Translate is not supported for Spanish - Mexican (es-MX)" message when you try to translate the language from Spanish to Mexican. Probable Cause Whatfix does not support auto-translation for "Spanish...

Issue The language file traslation status is still displaying the Out of Date status even after you have translated the content files. Probable Cause At times due to the size of the content file, the status takes time to get updated. Su...

Issue The Translate all button is greyed out when you are trying to auto-translate any content. Probable Cause Auto translation is not supported for the selected language. Suggested Solution Whatfix uses Microsoft Machine Translati...

Issue Translated Whatfix Content is not showing to end users. Probable Causes Whatfix is unable to detect the language of the application. The content is not translated. The display rules used to identify pages of the application varies ...

Issue Unable to translate content as the Translate all button and the text fields are disabled. Probable Cause Whatfix enables you to translate content that are in the Draft and Ready stages. The Translate all button and the text fields...

Issue When you translate Flows, the voiceovers remain in English. Probable Cause The voiceover for the flows fail because of outdated translations. When you perform changes to the Flows without updating the translation, the translation becomes...

Issue A yellow exclamation mark appears on the translation page. Probable Cause The yellow exclamation mark on the translation page implies that there is a mismatch between the last updated content and the translated content. It's possible...