Export User Journey data
- 19 Jan 2024
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Export User Journey data
- Updated On 19 Jan 2024
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Article Summary
Share feedback
Thanks for sharing your feedback!
You can download User Journey data to better understand your end users, the time they take to complete particular steps, the exact points when they drop off from a process, and much more.
For example, you can understand at which point your users drop off a process and identify these users. Then, using this data, you can target relevant Whatfix content/widgets to those particular users and help them complete the process seamlessly.
Use the following steps to export the user data in User Journey,
-
Create the User Journey. For more information on how to create a User Journey, see Create User Journey.
-
Once you get the Sankey chart, click the node for which you want to download the user data.
-
On the pop-up, click See User Data.
-
Scroll down to see the User Level data.
-
To download this data, click Export data.
your title goes here
-
The data is downloaded in .csv format to your local drive.
-
The following image shows a sample CSV file,
The CSV file consists of the User Id, the total Time Taken by the user to complete the steps in seconds, the date and time on which a particular step is completed by the user, the number of times the user has interacted with a particular step, and the URL in which the Step is executed.
-
You can download up to six months of User Journey data at any given time.
Was this article helpful?