---
title: "Flow steps skip"
slug: "flow-steps-skip"
updated: 2026-08-06T13:53:05Z
published: 2026-08-06T13:53:05Z
canonical: "support.whatfix.com/flow-steps-skip"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flow steps skip while you run the Flow

## Issue

When you play a Flow, the steps of the Flow are skipped. The following are some instances of Flows skipping steps,

- The Flow skips a step and shows the next step.
- The Flow step skips to the last step and displays the end message.

## Probable Causes

There may be several reasons why the Flow skips a step, some of which are,

- The elements are not captured properly while creating the Flow. This could result in flow failure or skip steps.
- The elements are not detected while running the Flow.

## Suggested Solutions

- Go to the Flow and try reselecting the elements.

Info:

For more information, see [Reselect Elements to manage UI changes](/studio/docs/reselecting-elements-to-manage-ui-changes)

- Add CSS selectors to the steps of the Flow, so that the right elements are identified when the Flow is played.

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Flow%20steps%20getting%20skipped&Body=Hello%20Team%2C%0AWhen%20I%20play%20a%20Flow%2C%20some%20steps%20get%20skipped%20automatically%20or%20directly%20display%20the%20end%20message%20without%20displaying%20the%20previous%20steps.%0AThanks%20and%20Regards.).

## Related

- [Configure the end message of a Flow](/customizing-the-end-message-of-a-flow.md)
- [What is the maximum character limit for the Flow End Message pop-up?](/what-is-the-maximum-character-limit-for-the-flow-end-message-pop-up.md)