Improve Element Selection using Element Reliability indicators

Note:

Element Reliability indicator can be enabled from the Whatfix Guidance Dashboard. To enable the feature, see Enable Element reliability indicator.

Have you ever faced issues when placing content or widgets on the correct element on a webpage? When multiple similar elements exist on a page, placing content or widgets on the intended element can be challenging. If a weak element is used, the content might appear in the wrong location instead of where it is intended to appear.

With Element Reliability indicators, Whatfix shows the strength of the element as you select it in the flow of work. These indicators help you understand how reliably Whatfix can identify and select an element. When an element is weak or difficult to identify, Whatfix displays a message indicating that the element is not reliable for attaching content. These indicators ensure that only the correct elements are captured, so your content displays correctly.

Note:

• Element Reliability indicators do not appear each time you select an element. They appear only when Whatfix detects potential issues with the element.

• If the indicators appear every time an element is selected, it might be related to some underlying webpage issues. For more information, contact support@whatfix.com.

• The Element Reliability indicator is visible on both Whatfix Studio and Whatfix Guidance Dashboard.

  • Element Reliability indicator on Studio
    
    
    

  • Element Reliability indicator on the Whatfix Guidance Dashboard
    

Info:

Element Reliability indicators work for all content types across all applications, except Salesforce Lightning.

Benefits of Element Reliability indicator

Element Reliability indicators enable you to:

• Accurately select elements on the page, preventing incorrect content placement.

• Identify weak elements during element selection before they affect content display.

• Take corrective actions by choosing a stronger element or contacting support.

• Improve the reliability and effectiveness of Whatfix content across applications.

How is the strength of an element determined?

Whatfix determines the strength of an HTML element based on the uniqueness and specificity of its identifiers, attributes, or selectors.

Strong elements are easily and accurately identified due to unique attributes such as IDs, classes, or data attributes. Examples of strong elements include buttons or divs with unique identifiers, such as button[id="Save"] or div[data-automation-id="Production"].

Weak elements lack unique identifiers, making them difficult for Whatfix to detect accurately. They often occur on pages with multiple similar elements, such as long forms with input fields that do not have unique attributes. Weak elements can cause content or widgets to display incorrectly during content play.