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Incorrect User IDs showing up in Trend Insights
  • 17 Oct 2023
  • 1 Minute To Read
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Contents

Incorrect User IDs showing up in Trend Insights

  • Updated On 17 Oct 2023
  • 1 Minute To Read
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Article Summary

Issue

When you add a User ID breakdown in Trend Insights, you're able to see incorrect IDs even though User Identification is enabled.

user_id_breakdown

incorrec_user_id

Cause

The incorrect User IDs are cookie values that are captured before a user logs in to the application. User Identification starts capturing the end users' information only after they log in. Before logging in, a unique cookie value is captured as the User ID.

Solution

Once the user logs in, the actual User IDs are captured if User Identification is enabled.

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If the issue persists, contact support@whatfix.com.

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