Pop-up Images/Videos do not appear to end users

Updated On 06 Sep 2024
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Issue:

The images and videos attached to Pop-ups seem to break when displayed to end users.

Cause:

One of the reasons why images or videos do not appear is if the Pop-up is shown on a secure webpage (https) and the image or video is hosted on a non-secure website (http).

Solution:

Make sure the image or video is hosted on a secure media sharing website. Secure sites can be validated by ensuring the embedded URL of the image or video starts with https.

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If the issue persists, contact support@whatfix.com.

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Pop-up with Flow attached appears only once

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