Pop-up Images/Videos do not appear to end users
- 18 Jan 2024
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Pop-up Images/Videos do not appear to end users
- Updated On 18 Jan 2024
- 1 Minute To Read
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Article Summary
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Issue:
The images and videos attached to Pop-ups seem to break when displayed to end users.
Cause:
One of the reasons why images/videos do not appear is if the Pop-up is shown on a secure webpage (https) and the image/video is hosted on a non-secure website (http).
Solution:
Make sure the image/video is hosted on a secure image/video sharing website. Secure sites can be validated by ensuring the embedded URL of the image/video starts with https.
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If the issue persists, contact support@whatfix.com.
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