---
title: "Understand Flow Failure Notification Email"
slug: "understand-flow-failure-report-1"
status: "new"
updated: 2025-06-17T08:51:16Z
published: 2025-06-17T08:51:16Z
canonical: "support.whatfix.com/understand-flow-failure-report-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand Flow Failure Notification Email

Whatfix sends a consolidated email every day that contains a list of all the broken Flows in your account. You can choose to receive these daily email notifications.

### When does Whatfix send the Flow Failure Notification Email?

Whatfix sends the Flow Failure Notification Email once every day. Each email contains a list of Flows that failed the previous day, along with the following information:

- Name of the failed Flows linked to Flow Analytics
- Number of times each Flow failed
- Step number at which the failures happened
- Author of the Flow
- Reason for failure
- Possible fix
- URL where the end-user ran the Flow

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image-78OJ7ES4.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A33Z&se=2026-11-10T17%3A41%3A33Z&sr=c&sp=r&sig=qu7V14q4SQwRHSSBcpTPrKwibQpqUo8k2hvrti%2FcTVs%3D)

> [!WARNING]
> Note:
> 
> The Flow Failure Notification Email includes only Flows that are in the [Production](/studio/docs/pushing-whatfix-content-to-production) stage.

---

#### How does Whatfix identify a Flow failure?

Whatfix tracks user engagement with each Flow. When a Flow step fails to appear for an end user, it is marked as a failure. Events such as **Failed to launch Flow step** are captured to identify where the failure occurred in the application. If any step fails to load during a Flow, that step is marked as a failure, and the Flow is marked accordingly.

#### What are the key Events that are tracked?

The following table lists the Event names and their descriptions:

| Event name | Description |
| --- | --- |
| **Failed to launch Flow step** | Triggered when the Flow step fails to appear on an application. |
| **Flow backtracked 1 step and failed** | Triggered when the end user moves a step back in a Flow and the Flow fails. |

#### When does a Flow appear in the daily Flow Failure Notification Email?

A Flow appears in the daily Flow Failure Notification Email when the following conditions are met:

- The Flow is in the Production stage and has at least one missed step from the previous day.
- The Flow captures at least one failure event: **Failed to launch Flow step** or **Flow backtracked 1 step and failed**.

---

### How do I receive Flow failure notification Email?

For more information on how to receive the Flow failure notification Email, see [How do I receive Flow failure notification Email?](/studio/docs/how-do-i-receive-flow-failure-notification-email)

---

### What are the benefits of the Flow Failure Notification Email?

The Flow Failure Notification Email helps you:

- Detect issues in your Flows early on and fix them.
- Prioritize which Flows need immediate attention based on user impact.
- Understand patterns of failure that suggest recurring Flow issues.