--- title: "Hub: Unified End User Widget" slug: "unified-hub-experience" updated: 2026-01-06T10:25:01Z published: 2026-01-06T10:25:01Z canonical: "support.whatfix.com/unified-hub-experience" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Hub: Unified End User Widget ## **Overview** **Hub** combines Self Help and Task List into a single widget. This makes it easier for end users to access [Self Help](/studio/docs/what-is-self-help) (Explorer), completed assigned [Tasks](/studio/docs/tasks-on-hub), provide [Feedback](/studio/docs/feedback), and access your [Chatbot](/studio/docs/chatbot-support-in-improved-self-help). Users now interact with one **Floating Action Button (FAB)** to open the unified **Hub** panel. [Introducing: Unified Hub Experience](https://player.vimeo.com/video/1145509457?badge=0&autopause=0&player_id=0&app_id=58479) > [!WARNING] > Note: > > Hub is a Beta feature. To enable this feature for your account, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Request%20to%20enable%20unified%20Hub%20experience%20&body=Hi%20team%2C%0A%0APlease%20enable%20Hub%20for%20our%20account.%20%0A%0AThanks). This article explains: - [Key Benefits](/studio/docs/unified-hub-experience#key-benefits) - [What’s new in Hub](/studio/docs/unified-hub-experience#whats-new-in-hub) ## **Key benefits** - **One widget, unified experience** Previously, Self Help and Task List were separate widgets. Now, Task List is a tab within the unified Hub widget, freeing up screen space and providing users a single, predictable entry point for your in-app Whatfix guidance. - **Clearer navigation for end users** Consistent access to [Explorer](/studio/docs/explorer), [Task List](/studio/docs/tasks-on-hub), [Feedback](/studio/docs/feedback), and [Chatbot](/studio/docs/chatbot-support-in-improved-self-help) from a single FAB, improving discoverability and overall user engagement. - **Better visibility into pending tasks** [Task List Status filters](/studio/docs/task-list-status-filters) enable users to view **All**, **To do**, and **Completed** tasks with real-time status updates — increasing awareness of pending tasks and driving better task management. ## **What’s New in Hub?** Task List now appears as a new tab within Self Help. Self Help (Explorer), Feedback, and Chatbot remain unchanged. 1. #### **One FAB for Everything (New Unified Access Point)** A **single FAB** opens the unified Hub panel, which contains both Self Help and Task List. ![Unified Hub FAB](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub%20Panel_FAB(1).gif?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) 2. #### **Tabbed Panel Structure (New Layout)** The Hub has a **four-tab layout** to organize end user experiences. Previous Tabs: - **Explorer** - **Feedback** - **Chatbot**![view of improved self help with explorer, feedback, and chatbot tabs](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub_Improved%20Self%20Help%20View.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) > [!NOTE] > Info: > > To enable Feedback and Chatbot, see [Configure feedback in Improved Self Help](/studio/docs/customize-the-feedback-form) and [Integrate Chatbot in Improved Self Help](/studio/docs/chatbot-support-in-improved-self-help). New Tab: - **Task List** ![Hub unified panel task list](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub%20Unified%20Panel_Task%20List.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) > [!WARNING] > Note: > > - In the **Style** section, Task List configurations such as **Task Progress**, **Sequential Tasks**, and **Header Text,** remain available. To learn more, see the Configure Task List in Hub accordion in [Configure Task List](/studio/docs/configure-task-list). > - However, Task List **Style** configurations no longer control: > > Changes to these settings do not affect the Hub widget. > > ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Task List configuration.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) > > > > Instead, the following Self Help configurations under the **Style** section apply to the unified Hub widget, including the Task List tab: > > For more information, see [Configure Self Help](/studio/docs/configure-improved-self-help). > - **Icon Color** > - **Position** > - **Header Color** > - **“X” Color** > - **Execute Flows** > - **Customisations**: The **Header**, **Panel**, and **FAB** settings control the appearance of the Hub widget. > - **Interaction**: **Execute Flows** controls the behavior of Flows launched from Task Lists. 1. #### **New Task List Tab Experience** The new Task List provides an improved experience, making it easier for your users to view, track, and complete assigned tasks. Here’s the list of Task List enhancements: - [**Notification counts for pending tasks**](/studio/docs/notification-count-for-pending-tasks) appear on the FAB and on the Task List icon in the Hub panel. **FAB**: ![FAB notification count](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub_FAB_Notif.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) **Panel**: ![notification count](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub%20Panel_Task%20List%20Icon.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) - **Enhanced progress indicator** is a progress bar which shows count of completed and total tasks in the Task List tab. ![hub panel task progress](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub%20Panel_Task%20Progress.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) - [**Task status filters**](/studio/docs/task-list-status-filters) enable you to filter **All**, **To do**, and **Completed** tasks along with task counts. Task status updates instantly. ![Hub_Task List Status Filters](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub%20Panel_Task%20List%20Filters.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A42Z&se=2026-11-12T08%3A33%3A42Z&sr=c&sp=r&sig=x3Sgg04J0i2Su1lnxtZQo51uDpEv%2FuDsY9TKb9rYVfE%3D) To learn more, see [Tasks on Hub](/studio/docs/tasks-on-hub). > [!WARNING] > Note: > > To understand how Hub evaluates Nudges configured for Self Help and Task List segments, see [Prioritization of Self Help and Task List Nudges on Hub](/studio/docs/understand-nudge-evaluation-for-self-help-and-task-list). ## Related - [Task List on Hub](/tasks-on-hub.md)