---
title: "Users not receiving invite to Dashboard"
slug: "users-not-receiving-invite"
updated: 2026-08-06T13:20:28Z
published: 2026-08-06T13:20:28Z
canonical: "support.whatfix.com/users-not-receiving-invite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Users do not receive invite to Dashboard

### Issue

You have sent an invitation to a user from your Whatfix Dashboard, but they don't receive the registration email.

---

### Probable Cause

The registration link may have been sent to the wrong email address, or sent to the Spam folder of your user's email account.

---

### Suggested Solutions

- Check if the email address you entered while inviting a user is correct.
- Check the Spam folder for the registration email.

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Users%20do%20not%20receive%20invite%20to%20dashboard&body=Hi%20team%2C%0A%0AI%20have%20invited%20a%20user%20to%20the%20dashboard%2C%20but%20they%20did%20not%20receive%20an%20invitation%20email.%20Please%20assist.%0A%0ARegards%2C).

## Related

- [Can I bulk invite Users to the dashboard?](/can-i-bulk-invite-users-to-the-dashboard.md)