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What are the device types captured by Product Analytics?
  • 11 Jun 2024
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What are the device types captured by Product Analytics?

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Article summary

Whatfix’s Product Analytics captures end-user information such as browser, operating system, device type, and more. These user properties enable you to drill down the data and get granular insights.

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For more information, see Filter Insights data using User filters and User breakdown.

The following are some of the device types that are captured and their descriptions:

Device type

Description

Desktop

The device is assessed as a Desktop or Laptop.

Anonymized

These are devices that have been altered by anonymization software.

Unknown

These are usually devices that look normal yet contain almost no information about the device.

Mobile

A mobile device, but we can’t confirm if it is an eReader, Tablet, Phone, or Watch.

Tablet

A mobile device with a large screen (commonly over 7 inches).

Phone

A mobile device with a small screen (commonly less than 7 inches).

Watch

A mobile device with a tiny screen (commonly less than 2 inches). Normally, these are additional screens for a phone or tablet type device.

Augmented Reality

A mobile device with Augmented Reality (AR) capabilities, such as Google Glass.

Virtual Reality

A mobile device with Virtual Reality capabilities.

eReader

Similar to a Tablet, yet in most cases with an eInk screen. For example, a Kindle.

Set-top box

A connected device that enables interaction using a TV-sized screen.

TV

A device with a large screen to watch content. It usually comes with a Set-top box.

Home Appliance

A home appliance, such as a fridge.

Game Console

Fixed game systems, such as the PlayStation and Xbox.

Handheld Game Console

Mobile game systems, such as the 3DS.

Voice

A voice-driven device (that is, devices wherein a page is read aloud when you ask a question), such as Alexa and Google Home.

Smart Display

A type of smart speaker device with an in-built tablet-sized screen, such as Google Nest and Amazon Echo Home.

Car

A Car-based browser as found in Tesla vehicles, for example.

Robot

Robots that visit the site.

Robot Mobile

Robots that visit the site that want to be seen as a Mobile visitor.

Robot Imitator

Robots that visit the site pretending they are robots, such as Google, but are not. In most cases, they are actual Robots.

Cloud

A cloud-based application. Not a Robot or Hacker but a normal application that needs to connect.  For example, Mastodon servers.

Hacker

These are devices that are not interested in interacting with a system. Furthermore, they cannot be clearly defined if they’re used to identify security problems or hack the system.


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