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What are the trusted Whatfix domains to whitelist?
  • 02 Aug 2022
  • 1 Minute To Read
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What are the trusted Whatfix domains to whitelist?

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If your organization uses a firewall to restrict network access to only specific websites or software, then you need to whitelist the following domains to ensure that your app can communicate with Whatfix and fetch content for your end-users to view.

Also, if your organization has a Content Security Policy (CSP) in place to block external code insertions, then it could prevent Whatfix from working on your app.

To prevent this from happening and to resolve CSP violation errors, the following domains must be added as an exception (Whitelisted) as part of the application's CSP headers. For more information, see Content Security Policy Reference.

Domains to Whitelist:

For all users (excluding EU data center users):
https://whatfix.com
https://cdn.whatfix.com

Info:

The following domains also need to be whitelisted if you have configured Google Analytics for your account.

CSP directives to whitelist
Note:
  • Depending on the deployment model, you need to whitelist only the necessary directives.
  • Whitelist Google Analytics (GA) domains only if you have it configured for your account.

Deployment ModelCSP DirectivesDomain/value
Export (Content on the same server)connect-src *whatfix.com
www.google-analytics.com

analytics.google.com

style-srcunsafe-inline
img-srcdata:
www.google-analytics.com
analytics.google.com

Export (Content fetched from a different domain server)connect-src*whatfix.com
www.google-analytics.com
analytics.google.com
script-src *.<domain>, <domain>
frame-src
style-src unsafe-inline
img-srcdata:
 www.google-analytics.com
analytics.google.com

CDNconnect-src*whatfix.com
*.whatfix.com
 www.google-analytics.com
analytics.google.com
script-src
*.whatfix.com

frame-src
style-srcunsafe-inline
img-src www.google-analytics.com
 analytics.google.com
data:

Extensionconnect-src www.google-analytics.com
 analytics.google.com
img-srcdata:
 www.google-analytics.com
 analytics.google.com

Dev scriptconnect-src*.whatfix.com
*whatfix.com
 www.google-analytics.com
 analytics.google.com
img-srcdata:
www.google-analytics.com
analytics.google.com
script-src
*.whatfix.com
*whatfix.com
frame-src

For EU data center users:

  • https://eu.whatfix.com/
  • https://eucdn.whatfix.com/
CSP directives to whitelist for EU Data Centers
Deployment ModelCSP DirectivesDomain/value
CDNconnect-src*whatfix.com
*.whatfix.com
script-src *.whatfix.com
frame-src


Dev script
connect-src*.whatfix.com
*whatfix.com
script-src
frame-src
Note
  • Your IT Admin can help in whitelisting the domains mentioned above.
  • If you are using any video or image links in your Whatfix content, then you need to whitelist those domains as well. For example, if you embed a YouTube video in a vivid Pop-up, then you need to whitelist youtube.com.

When do domains need whitelisting?

Whatfix recommends whitelisting the domains as soon as you start creating content on Whatfix. This way, content creators will not have any issues previewing and testing the content.

IP addresses to Whitelist

IPv4IPv6

173.245.48.0/20

2400:cb00::/32

103.21.244.0/22

2606:4700::/32

103.22.200.0/22

2803:f800::/32

103.31.4.0/22

2405:b500::/32

141.101.64.0/18

2405:8100::/32

108.162.192.0/18

2a06:98c0::/29

190.93.240.0/20

2c0f:f248::/32

188.114.96.0/20


197.234.240.0/22


198.41.128.0/17


162.158.0.0/15


172.64.0.0/13


131.0.72.0/22


104.24.0.0/13
104.24.0.0/14
Note
IP addresses are the same for all users.

Best Practices

  • Make sure you have applied the policy to every page. This must include error pages as well.

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