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What is the difference between Failed and Exited in Whatfix Flow Analytics?
  • 17 Jan 2024
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What is the difference between Failed and Exited in Whatfix Flow Analytics?

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Article summary

Whatfix Analytics provides information about Flow failures and Flow exits, and it is important to understand the difference between the two.

Flow Failure

A Flow fails when the user is unable to use a Flow to complete a task. Flow failures could be because of the following reasons:

  • Flow is broken
  • Flow Step does not display

For more information, see Flow does not run correctly.

Flow Exit

A Flow exit happens when a user deliberately chooses not to follow the Flow even though it is working correctly.

The following are reasons that can result in a Flow being recorded as an exit:

  • Exited by clicking the 'X' close icon on tooltips.

  • Exited by navigating away: Branching to another Flow, closing the browser, browser tab, internet connectivity issues, system shut down, clicking the hyperlinks in the step description and moving to a new page (URL), and more.

  • Exited by Flow change: Starting another Flow before completing or closing the current Flow.


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