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Accessibility in Whatfix
  • 09 May 2022
  • 2 Minutes To Read
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Accessibility in Whatfix

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The content you create in Whatfix is designed to be fully accessible for users with disabilities. At Whatfix, we have incorporated an accessible design to promote inclusivity and build a positive user experience for all our audiences.

Whatfix supports the AA standard of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1), one of the leading specifications defining standards of accessibility for the web. WCAG is broadly broken down into four principles:

  • Perceivable: Users must be able to perceive it in some way, using one or more of their senses.
  • Operable: Users must be able to control UI elements (e.g., buttons must be clickable in some way — mouse, keyboard, voice command, etc.).
  • Understandable: The content must be understandable to its users.
  • Robust: The content must be developed using well-adopted web standards that work across different browsers.

Here's a video on how Whatfix DAP Solution is WCAG 2.1 compliant:


Enabling Accessibility for Whatfix

The accessibility features are not enabled by default for all customers. To enable Accessibility for your Whatfix account, contact [email protected].


What modules are supported for Accessibility?

All Whatfix content such as Flows, Smart Tips, Beacons, Self Help, Task List, and Pop-ups are accessibility compliant and screen reader accessible.

Note
When using a screen reader, Self Help and Task List content is read-only after the entire website is read.

Non-text Content Accessibility

Any information conveyed by means other than text such as images, GIFs in the widget is made accessible using ALT text attributes to provide a short text alternative. ALT text attribute is present while adding the images and GIFs in the rich text editor. Whatfix recommends using texts that provide equivalent information relating to the image.

Keyboard Accessibility

Whatfix widgets and interfaces (Self Help, Task List, Flows, Tooltips, and Pop-ups) that the end-users see is accessible from the keyboard. In addition to keyboard accessibility, we also have some shortcuts to support the experience further. For more information on the list of shortcuts, see 508 Compliant Keyboard shortcuts for Whatfix.

Screenreader Accessibility

Whatfix is compatible with assistive technology, such as screen readers and quick navigation via keyboard strokes. Whatfix contents are designed to be compatible with screen readers. For non-text content, Whatfix uses alt text to deliver the information to the audience.

Whatfix supports some of the industry-leading screen reader tools such as JAWS, NVDA, Apple voiceover, etc.

Considering Color

To help color-blind users, Whatfix content can be delivered in color schemes, contrasts, and themes to ensure end-users can fully understand, interpret, and distinguish all the information presented on screen.

Whatfix enables you to easily perform the following:

  • Change text color in the Rich Text Editor
  • Change widget color in Widget Configuration Settings
  • Change tooltip themes in Settings

Supported Browsers and Tools

On WindowsOn macOS
Google Chrome + JAWSSafari + Apple VoiceOver


Evaluation methods used

The evaluation methods used for the accessibility assessment are a combination of automated and manual testing techniques.

The following operating systems, browsers, and screen readers were used for evaluation:

  • Windows 10/JAWS/Chrome
  • Windows 10/NVDA/Chrome
  • macOS/VoiceOver/Safari
  • Automated tools included- Axe Pro

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