Adding Text Content to Self Help

Often, the user is looking for a simple answer. It doesn't make sense to take them to a different page just for a one-line answer. Whatfix enables you to add a simple line of text as a short answer, that answers the user's query- right inside the Self Help widget.

Adding Text Content
Adding a text to Self Help is a two-step process:
Step 1: Create a text
Step 2: Add the text to Self Help

Step 1: Create a text

Use the following steps to create a text,

1. Navigate to the Whatfix Dashboard.
   

2. Click Widgets.
   

3. Click the Self Help tile.
   

4. Click the segment you want to add the text to.

5. Under Create, click Text.
   

6. Enter the purpose of the text in the Display Text field. 
   

7. Enter the text in the Description field.

8. Click Save. 

Step 2: Add a text to Self Help

Use the following steps to add a text to Self Help,

1. Navigate to the Whatfix Dashboard.
   

2. Click Widgets.
   

3. Click the Self Help tile.
   

4. Click the segment you want to add the text to.
   

5. Click Select. 
   

6. Set the filter to TEXT.
   

7. Hover the cursor over the text(s) you want to add and select using the checkbox, and then click Okay.

8. Click Save.