Analytics Summary

The Summary view is the default view in Analytics. It gives you a high-level understanding of how the widgets are performing on your application.

Use the following steps to access your Analytics Summary page,

1. Navigate to the Whatfix Dashboard.
   
2. In the left pane, click Analytics.
   
3.  The Summary page displays the user and widget engagement data as shown.
   

Widget Metrics Explained

Metric	Description
	Unique Users Viewed- Total number of unique users who viewed any of the widgets at least once. Your title goes here The Unique Users Viewed count includes the number of users who have completed User Actions as well. For example, if 5 unique users have completed the User Actions, then the Unique Users Viewed count is also 5.
	Unique Users Engaged- Total number of unique users who engaged with the widgets through button clicks, search bar, checkbox, etc. Your title goes here The Unique Users Engaged count includes the number of users who have completed User Actions as well. For example, if 5 unique users have completed the User Actions, then the Unique Users Engaged count is also 5. Both the Unique Users Viewed and the Unique Users Engaged counts are the same.
	Queries Served - The number of times content was clicked and viewed in Self Help. Total Self Help - Total number of Self Help widgets created. The number includes active and inactive Self Help segments. Note: If the segment is created and deleted before the next Analytics cut-off time then the segment is not counted. See, When is the Analytics data updated every day?
	Times shown - Number of times a Pop-Up was displayed to the users. Total Pop-Up - Total number of Pop-ups created. The number includes active and inactive Pop-ups. Note: If the Pop-up is created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
	Users in training - Number of users to whom Task List was shown and engaged with the content. Total Task List - Total number of Task Lists created. The number includes active and inactive Task List segments. Note: If the segment is created and deleted before the next Analytics cut-off time then the segment is not counted. See, When is the Analytics data updated every day?
	Times played - The number of times a Flow was clicked and played. Total Flows - Total number of Flows created. Note: If the Flow is created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
	Times shown - The number of times a Smart Tip was shown to the users. Total Smart Tips - Total number of Smart Tip Collections created. Note: If the Smart Tip Collections are created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
	Users - The number of unique users who visited the page where a Beacon was available. Total Beacons - Total number of Beacon Collections created. Note: If the Beacon Collections are created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
	Unique users interacted- The number of unique users who interacted with the elements on which User Actions were created. Total User Actions- Total number of User Actions created. Note: If the User Actions are created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?

Engagement with Whatfix

The chart displays how many users saw the content. Engagement is defined as every user who had the opportunity to perform an action on Whatfix.

Hover your mouse over each peak to view additional engagement at a more granular level.

Engagement metrics explained

Most Popular Flows

At the end of the page, you can see what your popular Flows are and how many views each one received.