To help you improve the usage of Self Help, Whatfix enables you to catch the attention of your users by animating the Self Help tab. You can also configure a tooltip to appear on mouse hover to show the user a tooltip that introduces the user to Self Help. Different configurable animation styles are available using which you can make your users aware of Self Help and show them how they can access it anytime they are looking for more information.
Watch a GIF video of animating Self Help
Use the following steps to enable the animation and tooltip,
Navigate to the Whatfix Dashboard.
On the Whatfix Dashboard, click Widgets.
Click the Self Help tile.
Under Self Help, click Configuration.
Click the Attention tab.
Configure the Self Help tab using the following options:
Type of animation: There are three different ways in which animations can be shown, i.e., Ripple, Flash, and Pulse.
Number of times an animation is to be shown - For instance, if you select 2, the Self Help tab stops animation after the user accesses Self Help twice.
The tooltip message This is textual information that is displayed when the user hovers over Self Help.
The animation and tooltip messages are independent of each other. Depending on your needs, you can configure either one or both.
The tooltip message is shown only once to the user.