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Auto Tip Execution not working in Smart Tips
  • 28 Jul 2020
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Auto Tip Execution not working in Smart Tips

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Issue:

You are trying to configure the Smart Tip to appear automatically when the user visits a page, but the tip does not appear or only appears when the user hovers over the 'i' icon next to the selected element.

Cause:

This may occur due to incorrect tip configuration. The appearance style of the Smart Tip may have been selected as On Hover over the 'i' icon, which means the Smart Tip appears only when the cursor is hovered over the 'i' icon.
Smart-tip-i-icon

Solution:

To ensure auto tip execution, ensure both the options below are enabled when configuring the smart tip.

  1. In the Appearance style of Smart Tip section, select the On Hover/Focus over the element option
  2. In the Auto Tip Execution section, select the Auto Hover option.

auto_hover


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