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Beacon not displaying in preview mode
  • 02 Sep 2022
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Beacon not displaying in preview mode

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Issue:

When you create a Beacon and try to preview it, the Beacon does not display.

Cause:

Beacon may not display if the visibility rules aren't set correctly. They could also not be appearing if the beacon visibility rules have expired or if there's a conflict with another beacon with the same visibility rules.

Solutions:

  • Check if the segment for the beacon is active.
    beacon

  • The beacon could have expired or been set not to appear on specific dates. Check the Visibility Rules for when the beacon must appear, i.e., date and occurrence count.
    beaconss

  • Are you trying to show multiple beacon segments simultaneously?
    Whatfix permits only one beacon segment to be displayed at a time. If you want to show multiple beacons, combine the beacons in a single collection.


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