Creating Whatfix custom dimensions on your analytics account

Updated On 19 Apr 2021
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To create a Whatfix custom dimension, follow the steps as shown in the slideshow below.

Note

The data that is collected may vary between Whatfix Analytics and Google Analytics. This is because Whatfix Analytics uses the India Standard Time (IST) GMT +5:30 timezone and your analytics must be configured to a different timezone. To see the same numbers, update the timezone in your Google Analytics account under Admin > View Settings > Time zone country or territory.

What do the dimensions mean?

Dimension	Description
It is mandatory to add the following dimensions when creating a Custom Dimension
user_id	Unique id of the Whatfix editor using the application.
flow_id	Unique id of the flow being played
src_id	Source of the event. Possible values are "widget" implying Self-help widget, "guided_popup", "smart_popup", "beacon", "url", "js" implying Live Tour, "deck" implying Slideshow Embed.
ent_id	Unique id of the Whatfix enterprise for which the analytics account is being created
on_id	The URL from where the event got triggered
user_name	Name of the Whatfix editor using the application.
flow_title	Title of the flow being run
extra_1	By default this is empty until set manually. Reserved to send the first additional data in _wfx_settings.analytics_js_extra
extra_2	By default this is empty until set manually. Reserved to send the second additional data in _wfx_settings.analytics_js_extra
interaction_id	Auto-generated unique id for each user interaction with a Whatfix widget
environment	Locale of the flow being played
ent_name	Whatfix enterprise for which the analytics account is being created
segment_id	Unique id of segment configured through UI segmentation. This information is not sent for segments created through integration script
segment_name	Name of segment. If the segment is configured through integration, then segment_name will be the flow_title for guided popup. For tasklist/self-help, it will be the title.
user	User configured in _wfx_settings.user
step_id	Step description
unq_id	A unique user ID generated by Whatfix to identify users - saved on the end user browser as a cookie.
The custom dimensions listed below are not mandatory
device_encoding	Encoding configured on the device
locale	Language configured for the browser
location	URL of the page on which this event is triggered
path	path is the event type defined by Whatfix. Example: /flow/live/start for a flow started, /whatfix/loaded for Whatfix script loaded on the page
screen_resolution	Screen resolution and view port size of the device