Disabling Self Help
  • 14 Mar 2022
  • 1 Minute To Read
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Disabling Self Help

  • Dark
  • PDF

Self Help can be disabled and enabled again at any time. Once disabled, the widget is removed from your application immediately, and end-users can no longer access it.

Use the following steps to disable the Self Help,

  1. Navigate to the Whatfix Dashboard.

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.

  4. Select Inactive using the drop-down menu against the Self Help segment you want to disable.

  5. Click Yes to confirm.


If you want to disable Self Help across all pages and users, repeat steps 4 and 5 for all the Self Help segments listed on the page.

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Once you have deactivated a segment, do a Push to Production (JS Embed model) or Update Extension (Browser Extension model) for the changes to reflect on your users' application.

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