Disabling Self Help
  • 01 Sep 2022
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Disabling Self Help

  • Dark
  • PDF

Self Help can be disabled and enabled again at any time. Once disabled, the widget is removed from your application immediately, and end users can no longer access it.

Use the following steps to disable the Self Help,

  1. Navigate to the Whatfix Dashboard.

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.

  4. Using the drop down menu select Inactive against the Self Help segment you want to disable.

  5. In the confirmation pop-up, click Yes.


If you want to disable Self Help across all pages and users, repeat steps 4 and 5 for all the Self Help segments listed on the page.

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Once you have deactivated a segment, do a Push to Production (JS Embed model) or Update Extension (Browser Extension model) for the changes to reflect on your users' application.

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