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Disabling the End message of a Flow
  • 14 Sep 2022
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Disabling the End message of a Flow

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In some cases, like when branching a Flow, where one flow is not really ending, you may not need to display the end message of a Flow. The end message can be disabled both at the account level for all the Flows using the global configuration settings and at the Flow level for a specific Flow using the Customize option.

Disabling the end message for all Flows

Use the following steps to disable the end message for all the Flows,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click the Settings icon.
    Dashboard_clicksettings(3)

  3. Click Configuration.
    RB_dashboard_settings_configuration

  4. On the Theme tab, click the End Message tab.
    Dashboard_theme_endmessage (1).png

  5. Clear the End message checkbox to disable the end message.
    Dashboard_theme_endmessage(1) (1).png

  6. Click Save.

Disabling the end message for a specific Flow

Use the following steps to disable the end message for a specific Flow,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Hover the cursor over the Flow you want to edit, and then click the Edit icon.
    Dashboard_listview_edit

  3. Click Customize.
    RB_dashboard_flow_edit_customize_button

  4. Click the End Message tab.
    Dashboard_theme_endmessage (1).png

  5. Clear the End message checkbox to disable the end message.
    Dashboard_theme_endmessage(1) (1).png

  6. Click Save.

Note

The end message of Flow can be configured in 3 places, Advanced Customization, Flow level configuration, and Account level configuration. If for any reason it is configured in all three places, Whatfix uses the following precedence:

Advanced Customization > Flow level configuration > Account level configuration

Example: If there is a conflict between the Flow level and Account level configuration, then the Flow level configuration is reflected (as per the precedence).
In the same way, configurations that are done using Advanced Customizations override the configuration at the Account and Flow levels.


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