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Downloading Unique Users and Engagement data
  • 22 Mar 2022
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Downloading Unique Users and Engagement data

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To enable this feature for your account, contact Whatfix Support at [email protected].

Whatfix Analytics gives you the number of users to whom Whatfix widgets were visible and the number of users who clicked and engaged with those widgets. To know more, see What actions are considered as engagement?

This information is visible in the Analytics Summary section at the top, as shown in the image below.

engagement-data-analytics-summary

Using this information, you can make changes to the widgets like changing their position, colors, animation effects, etc., to increase the engagement rate.


Use the following steps to download this data,

  1. Navigate to the Analytics Summary section.
    Dashboard_analytics_summary

  2. Click the Export Users button at the top.
    Dashboard_analytics_exportusers

  3. A .zip file is downloaded.

  4. Once the .zip file is extracted, you can find the information in a CSV file.


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