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Whatfix prides itself on being able to delight customers when it comes to customer support. There are several ways to get help when you are in need. Support is available 24 hours 5 days a week.
Open a Support Ticket
Customers can open a ticket by logging in to the ticketing platform. Opening a ticket is the preferred method to receive support as you can track the progress of the ticket on the ticketing platform. If you are already logged in to the Whatfix Dashboard, you will automatically be directed to the ticketing platform when you click the link.
Chat with us
Another easy way to access support is to use the Chat icon on the Whatfix Editor or Dashboard. Here's how you can access the Chat feature.
You can email us at firstname.lastname@example.org. Your email automatically creates a ticket in our ticketing platform and assigns the issue to a support representative.
1. Use a clear subject line that names the feature and a short description about the issue. For example, Languages - Flow does not use the new language content.
2. Include a screeenshot or video of the issue if possible.
Contact your Customer Success Manager (CSM)
In the unlikely event that none of the above methods works, feel free to reach out to your CSM.
Our support framework is designed to ensure that the value promised by Whatfix is delivered.