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Enable Ticketing in Self Help
  • 01 Sep 2022
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Enable Ticketing in Self Help

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The Ticketing Integration in Self Help opens your ticketing service in a new tab. Once set up, this feature enables end users to raise tickets to be sent to your Support team.

When an end user searches for content but is returned with no search results, you can ensure that a user can choose to be redirected to your ticketing platform. When the user clicks the icon, they are taken to another tab where your ticketing platform opens.

Use the following steps to integrate your ticketing system on Whatfix:

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.
    RB_DB_clickSH

  4. Click Configuration.
    RB_DB_SHconfig

  5. On the Support tab, select the Ticketing support checkbox, and then in the Link box, enter the URL.
    RB_DB_SH_enableticketing

  6. You can modify the text to be displayed to the end user in the Text box.

  7. Click Save.

Watch a GIF video about enabling ticketing in Self Help

ticketing.gif.png


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