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End-User Feedback in Self Help
  • 31 Mar 2021
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End-User Feedback in Self Help

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The End-user feedback enables your end-users to provide feedback, register their requests and suggestions when they can't find what they are looking for in Self Help.

Though there are other ways of communication like email support, livechat, and ticketing that redirects the end-user to respective applications, the ability to provide End-user feedback enables users to provide in-app feedback in their flow of work.


Note

Whatfix captures the email address of the end-users if they choose to share it and displays it to the content creators in the End-user Feedback report.

The End-user feedback helps achieve the following:

  • provides end-users the ability to directly communicate with the content creators.
  • provides content creators the information required to create relevant content.
  • reduces support tickets.
  • improves end user engagement with the Self Help widget.

Enabling End-User Feedback

To enable this feature on your application, contact [email protected].

Accessing End-User Feedback

You can access the consolidated End-user Feedback report in the Self Help Analytics section on the Dashboard.

Screenshot 2021-02-26 at 4.07.15 PM.png

Note

The feedback is updated on the Dashboard at 0000 hours GMT.


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