FAQs
- 12 Jan 2023
- 6 Minutes To Read
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FAQs
- Updated On 12 Jan 2023
- 6 Minutes To Read
- Print
- DarkLight
- PDF
Article Summary
Account Administration
Compliance and Security
- How secure is Whatfix?
- Can I show a warning message when users visit a non-whitelisted domain?
- Does running Whatfix content impact my application performance?
- Does the Whatfix JavaScript conflict with my application's JavaScripts?
- Does Whatfix Guidance Analytics read my end user data?
- How can I measure the ROI on Whatfix?
- How long does it take for Whatfix session to timeout?
- How can I unlock my Whatfix account?
- What data is captured by Whatfix's Product Analytics?
Accessibility
Whatfix Content
General
- Does Whatfix support single-page applications?
- Can Whatfix Flows work across pages and pop-ups?
- How can I find the content in Whatfix Dashboard?
- What is the difference between deleting and disabling a widget?
- How does Whatfix display content on my application?
- Who creates content on Whatfix?
- How to remove tags from Whatfix content?
- How to find the CSS Selector of an element using Whatfix Editor?
- How to find the ID of a Static content?
- What are In-app Created Content and Static Content?
- How to delete tags?
- How often are integrations run?
- Does Integration Hub support pagination?
- What happens when the Auto Tags are renamed manually?
- How to copy a widget segment?
- How to add and re-order Visibility Rule conditions?
- Does the Summary Pop-up feature inactivated content?
- How do I drive Whatfix Help Content Adoption?
Flows
- How do I find the Flow ID?
- How to find the TAG ID of a TAG?
- How to remove the See Live button in a slideshow?
- How to disable the back button in Flow steps?
- Where does Whatfix host content created for my application?
- Can Whatfix create content across applications?
- How do I change the color of the back button?
- What is the difference between Selected Element and Other Element?
- Does updating the original Flow steps the copied steps?
- How to select an element when there are multiple options?
- How does Whatfix tracks end user's progress on a Flow?
- What is the maximum character limit for a Flow Title?
- What is the maximum character limit for Flow Description?
- What is the maximum character limit for the Flow End Message pop-up?
- What is the maximum character limit for Purpose of the Step?
- What is the maximum character limit for Describe the Step action of a Flow?
LMS
- What LMS does Whatfix support?
- How do I add Whatfix content to the LMS?
- What are the benefits of using Whatfix content in LMS?
- What do the SCORM and xAPI packages contain? Where does this content come from?
- What content types can be displayed in the LMS?
- Can we change the order in which the courses are displayed?
- Can Whatfix courses be added to existing LMS modules?
- Can I configure my LRS with Whatfix?
Language support
- What languages does Whatfix support?
- How does Whatfix select which language content to display?
- Do I have to create Whatfix content again in other languages?
Task List
- Why is a Flow marked as complete in the Task list?
- Is the repositioned Task List saved for each user?
- How can I add Content Repository articles to a Task List?
- How does Whatfix display sequential Task List Segments?
Self Help
- How to display specific content in Self Help across all pages?
- How to capture user search terms in the Self Help widget?
- How can I display my existing Repository content using Whatfix?
- How to remove content from Self Help?
- Does the NEW content notification appear for updated content?
- Does the NEW badge and label appear for new-users?
- Why is the NEW label not appearing on new content?
- How many groups can I create in Self Help?
Pop-Ups
- How to display pop-ups based on user roles?
- Can I switch between templates after creating a Pop-up?
- What is the maximum size of the image that can be added to a Pop-up?
- How does Whatfix display Multiple Pop-ups?
- Can I use the existing Pop-up templates for Flow as a Pop-up feature?
- Can end users navigate between two Flows in a Pop-up?
- Can end-users resize the Pop-up?
- Can end-users permanently close a Pop-up?
Multi format
- What happens to my Youtube/Vimeo content after I discontinue with Whatfix?
- How to use full images in article slideshows?
- How to upload video for an unpublished Flow?
- When are Flows converted to videos and uploaded?
- How do I ensure high quality Whatfix videos?
- Can I change the default language for Voiceovers?
- What are the video platforms supported by Whatfix?
Beacons
Translation
Deployment and Content Delivery
- Does Whatfix support both on-premise and cloud deployments?
- Does Whatfix work with on-premise products that might not have an internet connection?
- How to deploy selected content to production?
- What are the minimum system requirements to use Whatfix?
- What is the purpose of Whatfix custom browser extension?
- Does the end user of my application need to install browser extensions?
- What are the different kinds of Whatfix extensions in use?
- How to install the Whatfix Developer extension in Google Chrome?
- How is the browser extension d?
- How does Whatfix show different content to different users?
- Can Whatfix work with iFrame applications?
- What applications does Whatfix work on?
- Which browsers does Whatfix support?
- How does Preview Mode differ from See Live and Launch live edit?
- How does Whatfix know who the user is and when to stop displaying the enablement?
- Does Whatfix work with Chatbots?
- Can we use Whatfix extension on iOS or iPad browsers?
- What are the trusted Whatfix domains to whitelist?
- What are the differences between various types of deployment methods?
- How to install a Whatfix Chrome extension from a ZIP file?
- Should I do a Push to Production for any content changes?
- What is the difference between Self Hosted and On-premise deployment models?
Content Repository
- What content repositories can Whatfix integrate with?
- What are the requirements to integrate Whatfix with a content repository?
- How long does it take to integrate a repository?
- How often does Whatfix sync the content with our repository?
- What types of content can be integrated?
- Does Repository integration work with export mode of deployment?
- Can the Repository content be displayed contextually?
- Can Whatfix fetch Repository content in other languages?
- How does Whatfix fetch content from our content Repository?
- Where is the integrated content stored?
- Does Whatfix fetch all the information present in the Repository?
- Is the content fetched from the Repository encrypted?
- How long does Whatfix store the Repository post contract termination?
- How many Content Repositories can I Integrate with Whatfix?
- How to prevent certain articles from getting crawled
Integrations
Analytics
- What is the difference between Failed and Exited in Whatfix Flow Analytics?
- Can Analytics be disabled?
- How do I receive Flow failure notification Email?
- How to exclude analytics data from testing environment?
- How is Self Help Flow effectiveness calculated?
- What do the No. of Times Flow Played and Flow Completion Rate mean?
- When is the Analytics data updated every day?
- How to use the same Google Analytics account in two or more Whatfix accounts?
- What actions are considered as engagement?
- Do I need to create User Actions on all domains of my application?
- What are User Action Completion Rules?