Feedback on Flow Closures

Flow Closure Feedback enables you to ask for end-user feedback when they manually close the Flow using the close button. This helps you understand directly from them about why your user closed a Flow before completing it. In case your end-user closes the Flow tooltip by mistake, they also get the option to resume the Flow through the feedback pop-up.

The scenarios under which the end-users can close a Flow are:

• Already aware of the steps they must follow to complete a task.
• Closed a Flow by mistake.
• Found the Flow not relevant to the task they want to complete.

The feedback pop-up appears only when your end-user closes the Flow for the first time. In case they close the same Flow more than once, they are shown a toast message to resume the Flow just in case they closed it by mistake.

Configuring the Flow Closure Feedback pop-up

The color of the Flow Closure Feedback pop-up is the same as the Flow Tooltip. Changing the Flow Tooltip color also changes the Flow Closure Feedback pop-up color.

To configure the Flow closure feedback pop-up options, contact [email protected].

You can change the following configurations:

• Feedback options.
• Resume button link color.
• Close button color.

Accessing the Flow Closure Feedback Report

You can access the Flow Closure Feedback report through the Analytics section on the Dashboard.

Enabling Flow Closure Feedback

To enable this feature in your application, contact [email protected].