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Flow Analytics
  • 22 Mar 2022
  • 3 Minutes To Read
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Flow Analytics

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Flow Analytics are gathered from the following sources:

SourceDescription
Pop-upFlow linked to a Pop-up
Self HelpFlow added in a Self Help
Live TourWhen the Flow source is a JS script embedded in a webpage or added in Advanced Customization
siteSee Live option on the dashboard
Task ListWhen the Flow source is a Task List
SlideshowWhen Flow source is iFrame embed or HTML embed in a webpage which is displayed as slideshow
Beacon When the Flow source is Beacon click
URLWhen the source of Flow is URL with Flow ID in the query parameter
End MessageWhen the Flow source is the end message pop-up
ArticleWhen the Flow source is HTML embed in a webpage which is displayed as an article.


Use the following process to access Flow analytics,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard
  2. In the left panel, click Analytics.Dashboard_leftpane_analytics
  3. Click Flows.Dashboard_analytics_flows
Note
  • For any of the reports below, you can use the filter to narrow down your reporting to specific criteria.
  • To see how you can filter your reports by domain, see Analytics Filters- Domain.

Flow Analytics displays a wealth of information that can give you insights on how often users are using your Flows and at which steps they experience failure.

All Flows

By default, when you open Flow Analytics you land on the All Flows section.

Flow Usage by Day

This section shows you the total number of times Flows were played by date.Dashboard_analytics_flows_flowusage

Summary Report

The Summary report section gives you a detailed report for each Flow. It covers the following information.

Report nameDescription
Total times playedNumber of times the Flow was played.
CompletedNumber of times the Flow was completed.
FailedNumber of times the Flow failed and users could not complete it. For example, broken Flow, Flow Step does not display, etc.
ExitedNumber of times users failed to complete the Flow because of their actions. The Exited count is always equal to the sum of Closed via tooltip, Navigated away, and Flow transition. i.e., Exited = Close via tooltip+Navigated away+Flow transition
Close via tooltipNumber of times users clicked the Close icon 'X' in the tooltip to exit the Flow.
Navigated awayNumber of times users navigated away. The following actions are considered as Navigated away — Branching to another Flow, closing the browser, browser tab, internet connectivity issues, system shut down, clicking the hyperlinks in the step description, and moving to a new page (URL), etc.
Flow transitionNumber of times users started another Flow before completing the current Flow.

This All Flows Summary Report can be downloaded as a CSV file using the Export All Button at the top.

analytics_exportflows


By Flow

Click the By Flow tab to view reports of each Flow in detail.Analytics_byflow


To begin, select the Flow that you want to analyze.

analytics_byflow2


Flow Usage by Day

The chart displays the number of times that Flow was used each day.

Dashboard_analytics_flowsgraph


No. of Times Flow Played

The chart shows the number of times the Flow was run and also the widget used to play the flow.Analytics_nooftimesplayed


Flow Completion Rate

The chart shows how many started the Flow and completed the Flow and those who could not complete it and dropped out in between.

analytics_flowcompletion

your title goes here

Both charts are interactive. Click each chart to see additional information such as completion rate, most exited steps, etc (by the selected widget type).


Most Exited/Failed Steps

This section shows the dropouts at each step of the Flow. If you hover the mouse over each step, the failure can be analyzed into how many times the steps weren't successful, how many times the steps were exited, and the reasons for exit.

Dashboard_analytics_flow_failedsteps

Note

For more information on Flow exits, see Understanding Flow exits

Flow History

Flow History section shows who edited the Flow and when.2022-03-11_23-19-56

Flow Feedback

Flow Feedback section shows how many users found the Flow useful against those who didn't find it useful and the users who gave no feedback.

Dashboard_analytics_flowsfeedback

Feedback Responses

This section shows the pre-defined feedback responses recorded for the Flow. Hovering the cursor over each response displays the number of users who have selected those responses.

Flow was helpful chart shows the number of users who chose positive feedback responses and the Flow was not helpful chart shows the number of users who chose negative feedback responses.

Dashboard_analytics_flows_feedbackresponses

Feedback Comments

At the end of the page, Feedback Comments (if any) can be viewed verbatim.

2022-03-11_23-24-48



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