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Get Flow Feedback using Likert Scale in Flow End Message
  • 06 May 2022
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Get Flow Feedback using Likert Scale in Flow End Message

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Whatfix enables you to request for Flow Feedback when you want to analyze how helpful the Flow was for your end-users. End-users can provide feedback using a 5-point Likert scale or input comments in a text format.

2022-04-27_13-26-07 (1)


Enabling Likert scale feature for Flow Feedback

Use the following steps to configure the Likert scale option on the Whatfix Dashboard,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. On the top right, click the Settings icon.
    RB_dashboard_settings_icon

  3. Click Configuration.
    RB_dashboard_settings_configurations

  4. On the Theme tab, click the End Message tab.
    RB_dashboard_settings_config_end_message_tab

  5. On the right, select the End Message checkbox.

  6. Select the Likert scale checkbox.
    RB_dashboard_settings_config_end_likert_scale_checkbox

  7. Select the Feedback(opens on click) checkbox to enable the text box to get feedback in text format.
    RB_dashboard_settings_end_message_feedback_checkbox

  8. In the Scale section, customize the text that appears on the scale.
    RB_dashboard_linkert_scale_text

  9. Click Save.
    RB_dashboard_config_end_message_save

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Renaming Likert scale feedback labels

The Custom Labels options in Whatfix enables you to change the name of certain labels in the Whatfix UI so that it fits your organization's style and branding guidelines.

For example, you can change the default question on the Likert scale that says How would you like to rate the flow you just used? to something that is more suitable for your users and the branding style of your application.

RB_dashboard_likert_custom_label_diff

Use the following steps to rename the labels,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. On the top right, click the Settings icon.
    RB_dashboard_settings_icon

  3. Click Custom Labels.
    RB_dashboard_settings_custom_labels

  4. Scroll down to the Likert Scale Feedback section.
    RB_dashboard_custom_labels_likert_scale_feedback

List of Customizable Labels

RB_dashboard_likert_custom_labels

  1. How would you like to rate the flow you just used?
  2. bad
  3. good
  4. Tell us more
  5. Submit

  1. Enter your custom label in the fields adjacent to the respective labels.
    RB_dashboard_custom_label_likert_update

  2. Once done, on the top right, click Save.
    RB_dashboard_custom_labels_save(1)


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